Skip to main content
Tallo logoTallo logo

Help Desk/Desktop Support Analyst

Job

Robert Half

Boston, MA (In Person)

Full-Time

Posted 2 days ago (Updated 6 hours ago) • Actively hiring

Expires 6/27/2026

Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
52
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team in Boston, Massachusetts. This Contract to permanent position is ideal for a support specialist who can handle escalated technical issues, communicate effectively with end users, and contribute to a high-service environment supporting legal staff. The role offers the opportunity to work across desktop support, cloud-based tools, document management platforms, and collaboration technologies while helping strengthen a service desk function built for long-term growth.
Responsibilities:
  • Resolve Tier 2 and Tier 3 support requests that are escalated beyond the initial help desk, delivering timely and thorough issue resolution.
  • Provide hands-on support for Windows 11, Microsoft 365, Azure Virtual Desktop, and core desktop technologies used across the organization.
  • Troubleshoot document management applications such as iManage or NetDocuments and assist users with matter-related file access and organization issues.
  • Support Zoom and Microsoft Teams meeting technology, including audio/visual troubleshooting for end users and conference needs.
  • Investigate account access concerns, password-related issues, and Active Directory requests while maintaining a strong customer service approach.
  • Monitor and address technical problems involving system capacity, log review, backup processes, and disaster recovery support activities.
  • Assist with onboarding new employees, workstation setup, and user support tied to office growth and team expansion.
  • Contribute to the development of a scalable service desk function by documenting solutions, sharing knowledge, and helping improve support readiness.
  • Step in on lower-level support tasks when needed, using sound judgment to resolve a wide range of technical and user-facing issues.