IT Help Desk Analyst

IT Help Desk Analyst UNITY Systems Boston, MA Job Details Contract $30•$33 an hour 21 hours ago Qualifications Windows Computer hardware Remote access software Customer support ticket management macOS ServiceNow Active Directory management VPN Full Job Description Help Desk Analyst (Contract•Onsite)

Location:

Boston, MA (Onsite)

Job Type:

Contract•6

Months Schedule:

40 Hours/Week Overview We are seeking a Help Desk Analyst to provide technical support for end users across hardware, software, and enterprise applications in a fast-paced environment. This role will support user onboarding and offboarding, Active Directory administration, Microsoft 365 services, ticket management, and remote access support. ResponsibilitiesEnd-User Support Troubleshoot hardware, software, and system-related issues for end users Provide onsite and remote technical support using remote access tools Resolve incidents efficiently or escalate issues to appropriate support teams User Account Administration Create, modify, and disable user accounts for Active Directory, email, VPN, and business applications Support onboarding and offboarding activities for employees Manage user access, security groups, and permissions Microsoft 365 Support Create and manage Exchange mailboxes, shared calendars, and distribution groups Support Microsoft 365 services including Teams, SharePoint, and Multi-Factor Authentication (MFA) Assign mailbox and calendar permissions Ticket & Incident Management Monitor and manage support tickets using ServiceNow or similar ITSM tools Prioritize, triage, and document incidents and service requests Maintain timely resolution and escalation of issues Remote Access & Connectivity Support VPN and remote access connectivity issues Assist users with remote desktop and access-related troubleshooting Customer Support Provide professional and timely communication with users and internal teams Utilize internal documentation and knowledge bases to resolve issues Deliver high-quality customer service in a high-volume support environment Required Skills & Experience Experience with Active Directory user and group management Experience supporting Microsoft 365, including Exchange Online, Teams, SharePoint, and MFA Experience with ServiceNow or similar ticketing systems Strong troubleshooting skills in Windows environments Experience with VPN and remote support tools Ability to support both onsite and remote users Strong communication and customer service skills Preferred Qualifications Experience with Intune, JAMF, or

SCCM/MECM

Experience supporting macOS environments Experience in enterprise or high-volume support environments Additional Information This is a fully onsite role based in Boston, MA Candidates must be comfortable working in a fast-paced support environment Contract extension may be possible based on business needs

Pay:

$30.00•$33.00 per hour

Location:

Boston, MA 02116 (Required)

Work Location:

In person