Senior Desktop Support

Senior Desktop Support 3.8 3.8 out of 5 stars 133 Brookline Avenue, Boston, MA 02215 $45,000 - $121,000 a year Wipro Limited 17,001 reviews $45,000 - $121,000 a year

Job Description Job Title:

Senior Desktop Support City:

Boston State/Province:

Massachusetts Posting Start Date:

4/30/26 Wipro Limited (

NYSE:

WIT, BSE

507685,

NSE:

WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ͏

Location:

MA-Boston-133 Brookline Ave -02215 (5 position)

NOTE:

Need profiles who are within 30min driving distance from this client location, pls share full address along with submission. Also candidate need to have their own vehicle and ready to travel 30-35 mil radius from client address to different location. Must be ready to work on different shift. Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.

Primary Responsibilities:

• Provide day-to-day IT support operations at clinical locations using the ServiceNow ticketing system which includes traveling on site to clinics.
• Provide support for end-user experience - such as onboarding, technical installation of hardware, answering technical questions and following up with users.
• IT Support for any escalations from a clinical location.
• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and software related problems with operating systems, applications (including vendor software packages), replacing parts as required.
• Adapt to new technologies, process new information and help customers through technological changes.

Improves and implements procedures as needed and/or assigned. ͏ ͏

Mandatory Skills:

Desktop Support .

Experience:

3-5 Years . The expected compensation for this role ranges from $45,000 to $121,000 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.