Desktop Support Engineer :- Burlington, MA 01803 (Onsite)

Desktop Support Engineer

• Burlington, MA 01803 (Onsite) (Burlington, MA, 01803) | 04/06/26 Job Description Location
• Burlington, MA 01803 (Onsite) General Description for Deskside JD
• This position assists staff with technical support or desktop/laptop computers, applications, printers and related technologies. Responsibilities
• Assists staff with installation, configuration and ongoing usability of computers and peripherals within established standards and guidelines Works with vendor support contacts to resolve technical problems Works with service desk and RDS as appropriate to determine and resolve problems received from clients Responds to support requests from service desk, users and other infrastructure teams Performs upgrades as directed to ensure the longevity of equipment Keep track of request and make sure they are implemented as planned Participate in incident handling concerning desktop changes.

Participate in projects concerning bigger desktop changes, for example rollout of new antivirus. Microsoft environment knowledge (desktop & server). Have some level of technical understanding of the products building up a desktop service. Experience from the desktop environment. Ensures that computers connect seamlessly with diverse systems including validation systems, file servers, email servers, application servers and administrative systems. Provide weekly reports Implement best practices Be the single point of contact with the customer Technical Requirements Exposure on managing remote sites Phone support experience necessary. Technical helpdesk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Windows and Novell Operating systems

Clients:

Windows 7, Windows Vista, Windows XP, Windows 10/11 Windows 2000

Servers:

Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Novell eDirectory, Lotus Notes, and Exchange 2010/2016/O365 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007/O365): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox), VPN and remote dial-in users Support for laptop, desktops, AV Devices and printers PDA and blackberry support Apple Ipad Device support

Others:

Adobe Acrobat and other common desktop applications like Winzip, etc MAC Device Experience Basic understanding MAC OS troubleshooting MAC Device troubleshooting Desktop Support Engineer

• Burlington, MA 01803 (Onsite)1desktop United States