Pharma Lab IT Support Engineer

Lab IT Support Engineer Responsibilities:

Windows 11 Upgrade & Deployment Support • Execute Windows 11 upgrades for laboratory workstations and instrument-connected systems. Coordinate upgrade activities with instrument vendors, scientists, and laboratory stakeholders. Work alongside vendors during onsite or remote upgrade activities. Follow vendor-provided installation and configuration procedures for scientific software and instrument systems. Assist with troubleshooting software, operating system, and connectivity issues that arise during upgrades. Support post-upgrade verification activities and remain engaged to resolve technical issues identified during testing. Document upgrade activities, issues, resolutions, and system configurations. Laboratory IT Support • Provide technical support for scientific instruments and associated computer systems. Support both standalone and client/server laboratory instrument environments. Troubleshoot instrument-to-PC connectivity issues, including network, communication, and hardware-related problems. Collaborate with scientists, laboratory staff, vendors, and IT teams to resolve technical issues. Assist with software installation, configuration, maintenance, and upgrades for laboratory applications. Maintain system availability and ensure laboratory users receive timely support. Infrastructure & Systems Support • Support Windows-based laboratory computing environments. Assist with Windows Server administration and maintenance activities. Support Active Directory integration and user access management. Troubleshoot networking issues including DNS, ports, firewalls, and connectivity problems. Assist with backup and recovery activities as required. Work with enterprise IT teams to ensure laboratory systems remain compliant with organizational standards. Vendor & Stakeholder Coordination • Serve as a liaison between laboratory personnel, instrument vendors, and IT teams. Coordinate vendor support activities and technical troubleshooting sessions. Ensure laboratory systems remain operational throughout upgrade and support activities. Communicate project status, risks, and issues to stakeholders.

Requirements:

• Bachelor''s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience. 3+ years of IT support experience in laboratory, scientific, pharmaceutical, biotechnology, life sciences, or research environments. Experience supporting Windows desktop operating systems and workstation deployments. Experience performing Windows 10 to Windows 11 upgrades and migrations. Knowledge of Windows Server administration. Experience with Active Directory environments. Understanding of networking fundamentals including DNS, ports, firewalls, and connectivity troubleshooting. Experience supporting instrument-connected computers and scientific laboratory equipment. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills.

Preferred Qualifications:

• Experience supporting laboratory instruments in biotech, pharmaceutical, or research environments. Familiarity with client/server scientific applications and laboratory systems. Experience working directly with instrument vendors and software providers. Familiarity with scientific applications such as: o Unicorn ChemDraw / ChemOffice Similar laboratory and scientific software platforms Experience supporting regulated laboratory environments. Understanding of backup, recovery, and system lifecycle management practices.

Desired Technical Skills:

• Windows 11 Deployment & Support Windows Server Administration Active Directory DNS & Network Troubleshooting Firewall & Port Configuration Scientific Instrument Support Instrument-to-PC Connectivity Client/Server Laboratory Systems Vendor Coordination Desktop Support Backup & Recovery Processes Scientific Software Support