Desktop Support Specialist

Desktop Support Specialist Req number: R7526 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise. Job Summary As a Desktop Support Specialist, you will be responsible for diagnosing and resolving hardware, software, and network related issues. Job Description CAI is seeking a highly motivated Desktop Support Technician to serve as a member of the PC Support Team in providing exceptional technical assistance to end users. The ideal candidate brings strong troubleshooting abilities, excellent communication skills, and a customer‑first mindset. This role involves hands‑on support including coordination with the user, transfer of existing files, and creation of accounts on new laptops. This position is contract and onsite (Chelmsford, MA). What You'll Do Provides computing services and direction for North American users of Windows 10, Office O365, Office 2019, Microsoft Edge, Internet Explorer, Google Chrome, MacOS, and other business applications on PCs and laptops attached to a Windows Active Directory environment Responsible for the setting up of new and used computers, including coordination with the user and configuration of new laptops and PCs using Microsoft Autopilot or Configuration Manager Console (SCCM) delivery tools Provie walk-up IT Support Desk support for in-person user support Troubleshoot hardware and software problems for PC and Mac users Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, including Operating Systems, Microsoft Office, VPN clients, etc. Diagnose and remediate process‑driven issues while educating users on proper procedures. Additional duties as assigned

What You'll Need Required:

Proven Desktop Support experience with hands‑on experience resolving hardware, software, network, TCP/IP, Wi‑Fi, and VPN issues Proficiency with remote support tools (e.g., Bomgar) to diagnose and resolve issues for remote users Experience supporting and maintaining Windows operating systems, including configuration and troubleshooting Strong working knowledge of Windows OS, Microsoft Edge, Internet Explorer, and Google Chrome Demonstrated ability to support the Microsoft Office Suite Experience managing user accounts, permissions, and group policies through Active Directory Strong customer focus with exceptional verbal and written communication skills

Preferred:

Bachelor of Science in Computer Science or related field Experience with Mac OS, JAMF, and SCCM highly desirable Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor #LI-AE1 Reasonable accommodation statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111. $28.00 - $30.00 per hour The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.