Hardware and Software Support

Hardware and Software Support The Steamship Authority is seeking to fill the position of Hardware and Software Support at the Steamship Authority's Falmouth administrative office location.

• Configure, support and manage PC's including hardware and software.
• Coordinates open IT issues with other IT team members for resolution. Offer training and guidelines to all users.
• Provides front line telephone technical support
• responsible for level 1 and 2 support (hardware and software) by direct assistance to all users.

Refer issues which require additional support to the department's

HELPDESK.

• Maintain tape libraries, including their rotation.
• Manage IT assets and inventory using the department's inventory management system.
• Requires working and communicating with all levels of users from all departments.
• Work with various consultants and vendors for problem reporting and solutions.
• Maintain work order detail.
• Ability to meet deadlines, work independently within a team environment.
• Ability to support all levels of users in a prompt, professional and courteous manner.
• Additional hours vary depending on department needs.
• Promote and support continuous improvement with the SQMS.
• Perform other duties as required by supervisor.
• Work on-call as needed.
• Minimum 2 years of experience in a WAN environment.
• Understanding and ability to perform computer technician tasks.
• Familiar with Microsoft windows both desktop and server.
• Familiar with Microsoft software.
• Exceptional mechanical and trouble shooting skills.

Interested parties should submit a letter of interest and resume to hr@steamshipauthority.com. Human Resources Office Steamship Authority 228 Palmer Avenue Falmouth, MA 02540

EOE Job Type:

Full-time Pay:

$48,400.00

• $60,600.

00 per year

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance Ability to

Commute:

Falmouth, MA 02540 (Required) Ability to

Relocate:

Falmouth, MA 02540: Relocate before starting work (Required)

Work Location:

In person Hardware and Software Support 3.4 3.4 out of 5 stars 228 Palmer Avenue, Falmouth, MA 02540 $48,400

• $60,600 a year
• Full-time Steamship Authority 17 reviews $48,400
• $60,600 a year
• Full-time Hardware and Software Support The Steamship Authority is seeking to fill the position of Hardware and Software Support at the Steamship Authority's Falmouth administrative office location.
• Configure, support and manage PC's including hardware and software.
• Coordinates open IT issues with other IT team members for resolution. Offer training and guidelines to all users.
• Provides front line telephone technical support
• responsible for level 1 and 2 support (hardware and software) by direct assistance to all users.

Refer issues which require additional support to the department's

HELPDESK.

• Maintain tape libraries, including their rotation.
• Manage IT assets and inventory using the department's inventory management system.
• Requires working and communicating with all levels of users from all departments.
• Work with various consultants and vendors for problem reporting and solutions.
• Maintain work order detail.
• Ability to meet deadlines, work independently within a team environment.
• Ability to support all levels of users in a prompt, professional and courteous manner.
• Additional hours vary depending on department needs.
• Promote and support continuous improvement with the SQMS.
• Perform other duties as required by supervisor.
• Work on-call as needed.
• Minimum 2 years of experience in a WAN environment.
• Understanding and ability to perform computer technician tasks.
• Familiar with Microsoft windows both desktop and server.
• Familiar with Microsoft software.
• Exceptional mechanical and trouble shooting skills.

Interested parties should submit a letter of interest and resume to hr@steamshipauthority.com. Human Resources Office Steamship Authority 228 Palmer Avenue Falmouth, MA 02540

EOE Job Type:

Full-time Pay:

$48,400.00

• $60,600.

00 per year

Benefits:

Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance Ability to

Commute:

Falmouth, MA 02540 (Required) Ability to

Relocate:

Falmouth, MA 02540: Relocate before starting work (Required)

Work Location:

In person