Help Desk Specialist

Posted 1 day ago Secret Unspecified Unspecified IT

• Support Hanscom AFB, MA (On-Site/Office) Help Desk Specialist

•

SECRET Clearance Location:

Hanscom AFB, MA |

Duration:

6 months |

Pay Rate:

$36.00

• $37.

50/hr (W2) About the Role Join a vital IT support team at Hanscom Air Force Base as a Help Desk Specialist. Utilize your technical expertise to deliver exceptional phone and in-person support to users, assisting with essential systems and contract-based applications. This is a unique opportunity to contribute to mission-critical operations in a secure and collaborative environment. Responsibilities

• Provide responsive technical support for email, directories, standard Windows desktop applications, and custom contract applications.
• Troubleshoot and resolve user issues both over the phone and face-to-face.
• Document user interactions and problem resolutions for continuous improvement.
• Maintain user satisfaction through professional communication and technical knowledge.
• Ensure all security protocols and procedures are followed in a classified environment. Required Skills and Experience
• Active SECRET clearance.
• IAT-2 certification.
• Minimum 5 years' experience in help desk or technical support roles.
• High School diploma or equivalent.
• Proficient in troubleshooting Windows desktop environments and standard applications.
• Strong communication and problem-solving skills. Preferred Skills
• Experience supporting government or DoD users.
• Familiarity with contract-specific application support.
• Advanced knowledge of user directory management. Benefits
• Comprehensive healthcare coverage.
• 401K with employer contribution.
• Paid time off (PTO).
• Weekly pay cycle.
• Opportunity to enhance your IT credentials within a secure government setting.

How to Apply If you're ready to advance your help desk career and make an impact at Hanscom AFB, submit your updated resume today.

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