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Help Desk Specialist

Job

Indotronix International Corp

Hanscom Air Force Base, MA (In Person)

$76,440 Salary, Full-Time

Posted 7 weeks ago (Updated 7 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

Posted 1 day ago Secret Unspecified Unspecified IT
  • Support Hanscom AFB, MA (On-Site/Office) Help Desk Specialist
SECRET Clearance Location:
Hanscom AFB, MA |
Duration:
6 months |
Pay Rate:
$36.00
  • $37.
50/hr (W2) About the Role Join a vital IT support team at Hanscom Air Force Base as a Help Desk Specialist. Utilize your technical expertise to deliver exceptional phone and in-person support to users, assisting with essential systems and contract-based applications. This is a unique opportunity to contribute to mission-critical operations in a secure and collaborative environment. Responsibilities
  • Provide responsive technical support for email, directories, standard Windows desktop applications, and custom contract applications.
  • Troubleshoot and resolve user issues both over the phone and face-to-face.
  • Document user interactions and problem resolutions for continuous improvement.
  • Maintain user satisfaction through professional communication and technical knowledge.
  • Ensure all security protocols and procedures are followed in a classified environment. Required Skills and Experience
  • Active SECRET clearance.
  • IAT-2 certification.
  • Minimum 5 years' experience in help desk or technical support roles.
  • High School diploma or equivalent.
  • Proficient in troubleshooting Windows desktop environments and standard applications.
  • Strong communication and problem-solving skills. Preferred Skills
  • Experience supporting government or DoD users.
  • Familiarity with contract-specific application support.
  • Advanced knowledge of user directory management. Benefits
  • Comprehensive healthcare coverage.
  • 401K with employer contribution.
  • Paid time off (PTO).
  • Weekly pay cycle.
  • Opportunity to enhance your IT credentials within a secure government setting.
How to Apply If you're ready to advance your help desk career and make an impact at Hanscom AFB, submit your updated resume today.
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