Job Description
Desktop Support Technician Location:
Lawrence, MA Pay Range:
$25.00-$34.00 Hourly We're seeking an experienced Desktop Support Technician to support IT at our Lawrence, MA facility. As our primary on-site point of contact, you'll provide Tier 1 and 2 support across hardware, software, and basic networking. We're looking for a collaborative troubleshooter who loves solving problems and helping people. If you're ready to take the lead on-site and be part of a forward-thinking IT organization, apply today! Duties & Responsibilities Provide Tier 1 and Tier 2 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment
Respond to and resolve helpdesk tickets via phone, email, remote access tools, and onsite support
Troubleshoot and support Windows 10/11, Microsoft Office, Microsoft 365, and standard business applications
Install, configure, image, and deploy new workstations and laptops
Perform basic user account administration, including password resets, Active Directory changes, and access requests
Escalate complex or unresolved issues to senior IT staff or specialized support teams as appropriate
Document incidents, troubleshooting steps, and resolutions in the ticketing system
Assist with employee onboarding and offboarding processes, including equipment setup and system access provisioning
Maintain IT asset inventory and assist with hardware lifecycle management
Provide courteous, professional, and timely support to all end users Experience and Skills Required:
2-3 years of experience in Helpdesk, Desktop Support, or Technical Support roles
Associate or bachelor's degree in information technology or related field preferred
Strong working knowledge of Windows 10/11 and Microsoft Office / Microsoft 365
Industry certifications such as CompTIA A+, Network+ or Microsoft certifications preferred
Experience supporting desktop and laptop hardware, printers, and peripherals
Experience with workstation imaging, endpoint management tools or mobile device management (MDM) preferred
Familiarity with Active Directory and basic networking concepts, including TCP/IP, DNS, and DHCP
Experience using ticketing systems and documenting technical support activities
Exposure to VPN's, VolP systems, or basic IT security best practices preferred
Strong customer service, communication, and interpersonal skills
Ability to manage priorities, work independently, and collaborate effectively within a team environment Physical Job Requirements:
On-Site Impact:
Provide high-touch, face-to-face support as the go-to technical expert for our Wallingford team.
Hands-On Setup:
Comfortable unboxing, moving, and installing IT hardware (monitors, PCs, printers) up to 50 lbs.
Reliability:
Committed to business continuity, with the flexibility to provide occasional after-hours support for critical system updates or emergencies.
Change of Scenery:
Willing to hit the road for occasional visits to our other branches to keep our tech standardized. Why Join Us:
For more than a century, Abel Womack has been helping companies transform the way they move, store, and manage materials. We partner with leading manufacturers and distribution operations across the Northeast to deliver innovative automation and material handling solutions that drive productivity, efficiency, and growth. At Abel Womack, we're not just building systems — we're building partnerships.
Our tagline is "Discover the Difference"—because of our unique capabilities and philosophy. Join our team and be the difference. ABEL WOMACK, Inc. is an Equal Opportunity Employer
Veterans encouraged to apply Pay Rate is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications.
