Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support across sites in Gloucester and Beverly, MA. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving user issues, supporting desktop and mobile environments, and serving as a dependable local IT resource. The role offers a mix of front-line troubleshooting, device support, and collaboration with broader technology teams when advanced escalation is needed.

Responsibilities:

• Deliver day-to-day technical assistance for end users, resolving hardware, software, and access issues in a timely manner.
• Act as the primary on-site IT contact for assigned locations while coordinating escalations with remote infrastructure and support teams when necessary.
• Troubleshoot Windows-based desktops, laptops, and mobile devices, including account access, application performance, and connectivity concerns.
• Manage and update service desk tickets with clear documentation, status changes, and resolution details to ensure strong support follow-through.
• Support user accounts and permissions within Active Directory, Entra ID, Azure Active Directory, Microsoft 365, and related enterprise systems.
• Assist with Citrix environment support, including workspace access and secure application connectivity for end users.
• Help maintain device deployments and endpoint configurations, including desktop operating systems and thin client platforms such as IGEL.
• Provide support for cloud-connected tools and printing solutions, helping users work effectively across office and remote settings.