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Desktop Support

Job

SeaGlass IT

Marlborough, MA (In Person)

Full-Time

Posted 3 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/10/2026

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Job Description

🚨
NOW HIRING
- Level 2 Help Desk / Technical Support Engineer (W2 Only) 🚨 📍
Location:
Marlborough, MA / Greater Boston Area 💼
Employment Type:
W2 Only ❌ No C2C | No Vendor Submissions 📌
Important:
Local Massachusetts candidates only Initial training in Marlborough, MA for 2 weeks to 1 month Hybrid onsite support required at client locations throughout the Greater Boston area Must be able to travel to Marlborough periodically for equipment deployment and training activities We are looking for a strong Level 2 Technical Support Engineer to join a growing team and provide advanced desktop support, systems administration, and end-user support across multiple client environments. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, taking ownership of escalations, and helping mentor a junior team. 🔹
Required Skills:
✅ L2 Desktop Support & Junior Systems Administration experience ✅ Windows Environment Support ✅ Active Directory Administration ✅ Intune application packaging and updates ✅ SSO Integrations ✅ PowerShell scripting ✅ Strong troubleshooting skills ✅ Experience creating technical documentation ✅ Ability to own issues through resolution ✅ Networking fundamentals (IP, DNS, DHCP, VPN, Wi-Fi) ⭐ Nice to
Have:
CompTIA A+ or Network+ certifications ScienceLogic or similar monitoring tools Network traffic analysis experience MSP or Life Sciences industry experience