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IT Support Technician

Job

Global Solutions Group

Marlborough, MA (In Person)

Full-Time

Posted 2 days ago (Updated 6 hours ago) • Actively hiring

Expires 6/29/2026

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Job Description

Job Title:
IT Support Technician Project Duration:
Long Term Project Work Location:
Marlborough, MA 01752 Job Description The ideal candidate will provide day-to-day technical support, troubleshoot hardware/software issues, and assist end users with IT-related concerns in a professional environment. Responsibilities Provide onsite technical support for desktops, laptops, printers, and peripherals Troubleshoot hardware, software, and network connectivity issues Install, configure, and maintain Windows operating systems and applications Support user account management, password resets, and access requests Assist with setup and deployment of IT equipment Respond to helpdesk tickets and provide timely issue resolution Coordinate with internal IT teams for escalations and project activities Maintain accurate documentation of technical issues and resolutions Ensure excellent customer service and communication with end users Required Skills Experience in IT support / desktop support / helpdesk environment Strong knowledge of Windows OS, Microsoft Office, and basic networking Experience troubleshooting laptops, desktops, and printers Ability to diagnose and resolve technical issues independently Excellent communication and interpersonal skills Ability to work onsite and support multiple users efficiently Preferred Qualifications Experience in educational or collaborative environments is a plus CompTIA A+, Network+, or similar certifications preferred Experience with Active Directory and Office 365 is advantageous