Help Desk Specialist

Help Desk Specialist at The Planet Group Help Desk Specialist at The Planet Group in Milton Village, Massachusetts Posted in about 20 hours ago.

Type:

full-time

Job Description:

Our client, a well-established and professional financial services organization, is seeking a customer-focused Help Desk Specialist to join their technology support team. This is an excellent opportunity for someone who enjoys troubleshooting technical issues, working directly with end users, and delivering a high level of customer service in a polished, fast-paced environment. The ideal candidate will have prior help desk experience supporting both remote and in-person users, excellent communication and presentation skills, and the ability to thrive in a collaborative team setting. This role requires someone who is professional, patient, and solutions-oriented when working with internal employees and external financial professionals. Key Responsibilities Provide first-level technical support to internal staff and external business users across a variety of hardware, software, and connectivity issues Troubleshoot and resolve Windows operating system, Microsoft Office, email, and browser-related issues Support remote users and deliver exceptional customer service through phone, chat, and ticketing systems Prioritize and manage incoming support requests in a timely and professional manner Assist users with mobile device support, including iOS and Android devices Troubleshoot basic networking and connectivity issues, including printers, scanners, and remote access Collaborate with internal IT teams to escalate and resolve complex technical issues Maintain detailed documentation of support activities and resolutions Qualifications 1-3 years of Help Desk or Technical Support experience in a customer-facing environment Strong remote support experience with excellent phone presence and communication skills Experience supporting Windows 10/11 environments and Microsoft Office/O365 applications Familiarity with Active Directory, Azure, and domain environments Experience supporting mobile devices and troubleshooting connectivity issues Understanding of TCP/IP networking concepts and peripheral device support Ability to remain calm, professional, and customer-focused in challenging support situations Strong teamwork skills and the ability to collaborate effectively across departments Technical certifications such as CompTIA A+ or Microsoft certifications are a plus What Our Client Is Looking For Strong customer service mindset with polished and professional communication skills Ability to confidently interact with executives, internal staff, and external financial professionals Team-oriented attitude with a willingness to learn and contribute Positive, proactive approach to problem solving Strong attention to detail and follow-through Interview Process Notes Candidates should be prepared to discuss: Reasons for leaving previous roles Experience working within support teams Examples of handling difficult end-user or customer service situations Why they enjoy working in technical support/customer-facing environments Experience supporting remote users and balancing multiple priorities This is an excellent opportunity to join a collaborative and professional organization that values strong customer service, teamwork, and technical excellence.