Desktop Support Specialist

Desktop Support Specialist Natick, MA Job Details Full-time $60,000 - $75,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Parental leave Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Teamwork iOS Information Systems Mid-level Windows User training (technical support) 3 years Computer hardware Hardware support WAN macOS IP networking Customer support Associate's degree Communication skills Mobile devices Full Job Description The Technology Department of the Town of Natick is seeking a detail-oriented professional to serve as a full-time Desktop Support Specialist. The ideal candidate will have experience supporting Windows, Chromebooks, macOS, iOS, and a variety of other mobile devices in a fast-paced environment.

Requirements:

Associate degree or equivalent in Information Systems or a related field. Minimum of three (3) years of related experience maintaining and troubleshooting hardware and software issues in a multi-platform environment preferred.

Hands-on experience with:

Windows operating systems Chrome devices macOS Apple iOS Working knowledge of LAN, WAN, and TCP/IP networking concepts. Experience with video and computer projection systems is a plus. Ability to manage multiple priorities while delivering high-quality customer support to data and voice network users. Experience in a municipal environment, particularly supporting Public Safety or Public Schools, is highly desirable. Strong teamwork and communication skills are essential.

Compensation:

This position is Grade 3 of the Town's Classification Pay Plan with hiring range is $60,000 - $75,000 annually, commensurate with qualifications and experience. This is a full-time, exempt position. The Town of Natick offers an excellent benefits package. The position will remain open until filled.

To Apply:

Interested candidates should submit one combined pdf document that includes a cover letter and resume with a file name (last name, job title applying, Natick) to or to the Director of Human Resources, Town of Natick, 13 East Central Street, Natick, MA 01760.

EOE Pay:

$60,000.00 - $75,000.00 per year

Benefits:

Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person