Help Desk Manager

Help Desk Manager Robert Half - 3.9 Norwell, MA Job Details Temporary | Contract $23.75 - $27.50 an hour 2 days ago Benefits Disability insurance Dental insurance 401(k) Vision insurance Qualifications Customer communication Smartphone (troubleshooting support) Software deployment Laptop (troubleshooting support) IT service management Mid-level Windows Analysis skills Associate's degree in information technology Customer support ticket management SharePoint IT 1 year Associate's degree Communication skills Technical Proficiency CompTIA A+ Active Directory management Mobile devices Information Technology Full Job Description We are looking for a skilled Help Desk Analyst to cover a leave at our client south of Boston.

IT Responsibilities:

Provide Tier 1-2 support for desktops, laptops, mobile devices and peripherals. Manage user accounts, permissions, and security groups in Microsoft AD and Microsoft 365 Admin Center. Support, maintain, and troubleshoot SharePoint sites, libraries, and workflows. Basic troubleshooting knowledge of iPads, iPhones, laptops, desktops, Microsoft Windows, and Office 365 applications. Assist with onboarding new users, ensuring new users have a seamless IT experience from day one Assist with software and hardware upgrades and deployments Maintain accurate records of technical support requests and resolutions in a Support Desk ticketing system Stay informed about emerging technologies and trends in end-user support and customer service best practices Associate degree or equivalent in information technology or a related field is preferred. Minimum of 1-2 years of experience in IT support or a similar role. Proficiency in computer hardware, software, and operating systems. Hands-on experience with SharePoint 365 administration and troubleshooting. Strong knowledge of Active Directory and IT service management tools. Excellent communication and customer service skills. Proven problem-solving and analytical abilities. Technical certifications such as CompTIA A+ or Microsoft certifications are a plus. Technology Doesn't Change the World, People Do. ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use and Privacy Notice .