Technical Support Engineer II

Job Listing ID:

4482769

Job Title:

Technical Support Engineer II Application Deadline:

Open Until Filled

Job Location:

Salem

Date Posted:

04/29/2026

Hours Worked Per Week:

Not Provided Shift:

Not Provided Duration of Job:

Either Full or Part Time, more than 6 months You may contact this employer directly. (Obtain the contact information to print or add to your jobs.)

Job Summary:

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

The Technical Support Engineer II (TSE) will be part of a team of support engineers as part of a fast-paced support organization with the primary mission to provide world class support to Rocket's customers and partners. The TSE will assist Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. This person will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the development team in providing permanent solutions. Job Duties and responsibilities Identify and complete tasks in a fast-paced dynamic environment. Effectively and efficiently work with customers and partners to resolve reported problems. Tracking all customer contact within approved tracking systems.

Required Candidate Skills:

BS degree in Computer Science/Information Technology. 2+ years' experience working in an IBM z/OS environment as a Systems Programmer, DBA or Application Developer. 1+ years' experience working with 1 or more z/OS Database or application development platforms, such as CICS, IMS, ADABAS, IDMS or VSAM. Experience with JCL, ISPF and SMP/E. Excellent verbal and written communication skills. Solid analytical and troubleshooting skills, specifically dealing with IBM z/OS and TCP/IP. Strong customer service skills. Excellent written and verbal communications skills. Job Duties and responsibilities Identify and complete tasks in a fast-paced dynamic environment. Effectively and efficiently work with customers and partners to resolve reported problems. Tracking all customer contact within approved tracking systems.

Required Candidate Skills:

BS degree in Computer Science/Information Technology. 2+ years' experience working in an IBM z/OS environment as a Systems Programmer, DBA or Application Developer. 1+ years' experience working with 1 or more z/OS Database or application development platforms, such as CICS, IMS, ADABAS, IDMS or VSAM. Experience with JCL, ISPF and SMP/E. Excellent verbal and written communication skills. Solid analytical and troubleshooting skills, specifically dealing with IBM z/OS and TCP/IP. Strong customer service skills. Excellent written and verbal communications skills. Desired Skills Knowledge of Web Services standards (SOAP, WSDL, WS-•), REST, Applications Servers (WebSphere, Oracle), HTTP, SSL, HTTP/S, TCP protocols. Knowledge/experience with

ODBC/JDBC.

Knowledge/experience of DB2 utilities and DB2 stored procedures. Knowledge/experience of DB2 LUW. Knowledge/experience with Visual Studio .NET. Knowledge/experience in z/OS Cobol or Natural. Knowledge/experience in Microsoft SQL Server or Oracle Knowledge/experience working with RACF, ACF2 or Top Secret.

Operating systems:

IBM z/OS, Windows, Red Hat Linux, Sun Solaris. Knowledge/experience with the following is a plus: IBM InfoSphere Data Replication (Replication and CDC) or

Rocket Data Replication and Sync/tcVision Education Requirements:

BS degree in Computer Science/Information Technology. #LI-Remote #LI-JC1 Annual salary range for this position is between $57,500.00 - $77,625.00 g...

Job Classification:

Network and Computer Systems Administrators Access our statewide or regional occupation report for more information about wages, employment outlooks, skills, training programs, related occupations, and more. Compensation

Salary:

Not Provided Job Requirements

Experience Required:

 See Job Summary

Education Required:

None

Minimum Age:

N/A Gender:

N/A