Job Description
Job Listing ID:
4495047 Job Title:
Technical Support III Application Deadline:
Open Until Filled Job Location:
Salem
Date Posted:
05/20/2026 Hours Worked Per Week:
Not Provided Shift:
Not Provided Duration of Job:
Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.) Job Summary:
Overview The Technician Support III serves as a technical support professional responsible for resolving complex, escalated issues and ensuring the reliable operation of end-user and infrastructure technologies. In this role, the technician provides advanced troubleshooting for hardware, software, and basic network problems; leads or supports implementation of new equipment and upgrades; and acts as a primary on-site resource for high-visibility or mission-critical support needs. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. Responsibilities Delivers daily on-site and/or remote support for end users, including workstations, peripherals, mobile devices, and standard enterprise applications. Installs, configures, and maintains IT equipment (PCs, laptops, printers, VoIP phones, conference room systems) in accordance with approved standards and security policies. Supports operating systems (e.g., Windows 10) and common enterprise software (e.g., Microsoft Office), including patching and configuration changes under change control. Performs advanced diagnostics and root cause analysis, implementing long-term corrective actions to reduce repeat incidents. Manages tickets in the IT service management (ITSM) tool, ensuring accurate logging, prioritization, documentation, and timely closure. Maintains accurate asset and configuration records, supporting inventory, lifecycle tracking, and preparation of equipment for transfer or disposal. Participates in IT projects and deployments (e.g., hardware refreshes, OS/application rollouts), including imaging, staging, testing, and cutover support. Adheres to and promotes IT security, privacy, and safety policies, supporting audits and compliance requirements as needed. Other duties as assigned. Qualifications Requires a Bachelor's degree (or equivalent work experience) in IT, Computer Science, Business Administration, or related field. 8 Years of related experience. Must have good technical knowledge of hardware, software, and network troubleshooting, and training or experience with IT equipment setup and maintenance. Secret Clearance is required. Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. Minimum Skills Required:
Must possess problem-solving skills. Must be capable of working with remote support tools and ticketing systems and must be willing to travel. Excellent problem-solving, analytical, communication, and interpersonal skills are essential. Ability to respond effectively to customers with a sense of urgency. Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc. Highly motivated with the ability to handle and manage multiple tasks at any one time. Ability to forge new relationships, individual and teaming in nature. Must be a Self-starter, that can work independently and as part of a team. Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD& D Insurance (Company Provided) Voluntary Life and AD& D options 401(k) Re... Job Classification:
Computer User Support Specialists Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation
Salary:
Not Provided Job Requirements
Experience Required:
See Job Summary
Education Required:
None Minimum Age:
N/A Gender:
N/A
