Technical Support Specialist

Technical Support Specialist SOTAX Corporation Westborough, MA Job Details Full-time $50,000 - $90,000 a year 6 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Spanish Teamwork English Technical support Attention to detail Full Job Description SOTAX is a global leader in pharmaceutical and laboratory testing instrumentation. We are seeking a Technical Support Specialist to join our growing team supporting customers and Field Service Engineers across the pharmaceutical industry. This is a hands‑on, in-house role ideal for engineers who enjoy problem‑solving, customer interaction, and working with precision instrumentation. Learn more about us at www.sotax.com Why Join SOTAX? Work with cutting‑edge laboratory and manufacturing testing instruments Be part of a collaborative, supportive technical service team Enjoy a high‑autonomy role with variety and customer engagement Join a stable, family-owned company, with daily opportunities to make an impact Compensation & Benefits Competitive salary Monthly auto allowance to cover field transportation costs Company‑paid toll pass All meal and travel expenses covered when visiting customer sites Paid time off, including vacation, personal, sick leave, and holidays 401(k) with safe harbor matching Medical, dental, and vision insurance Company‑provided life insurance Short‑ and long‑term disability coverage SOTAX is proud to be an Equal Opportunity Employer. Key Responsibilities Deliver expert technical support to Field Service Engineers (FSEs), customers, and distributors Serve as a subject matter expert (SME) on SOTAX instrumentation and services Deliver technical training for FSEs to drive product knowledge and operational excellence Occasional field service support across the Northeast U.S., maintaining high customer satisfaction Respond to escalated customer issues, contributing to effective crisis management and resolution Support on-site Application and GMP laboratories by performing routine PM and Qualification Refurbish used SOTAX instruments to support resale readiness and product lifecycle optimization Support quality control (QC) testing for instruments manufactured on-site Utilize ERP system to manage service workflows, documentation, and technical service processes Manage traceable calibration instrument inventory and recertification process Qualifications Bilingual English/Spanish capabilities desired HPLC, GC, a nd other Analytical Instrument Service or Troubleshooting skills are a plus Proactive, self-motivated professional with strong independent work habits and initiative Exceptional communication and customer service skills across phone, email, and in-person interactions Familiarity with Good Documentation Practices (GDP) within the pharmaceutical industry is highly desirable Advanced electro-mechanical troubleshooting, diagnostic, and repair expertise Hands-on experience with laboratory or production instrumentation and automation systems Strong organizational, planning , and project management capabilities with attention to detail Willingness and ability to travel overnight as needed Bachelor's degree in Chemistry, Electromechanical Engineering, or a related field (or equivalent hands-on experience) Apply today!

Pay:

$50,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off

Work Location:

In person