IT Support Associate

A large construction and modular building company is seeking a hands-on IT Support Specialist to provide day-to-day technical support across its Westford office operations. This full-time onsite role will focus on troubleshooting end-user technology issues, supporting Microsoft environments, and ensuring smooth internal IT operations across hardware, software, and network systems.

Key Responsibilities:

Provide Tier 1 and Tier 2 technical support for end users across the organization Troubleshoot hardware, software, printer, network, and connectivity issues Support Windows 10 and Windows 11 environments across multiple users and devices Manage and support user accounts within Azure Active Directory Respond to and resolve technical support tickets through the company's ticketing system Set up, configure, and deploy desktops, laptops, peripherals, and mobile devices Assist with onboarding/offboarding processes, including user provisioning and equipment setup Maintain documentation related to IT support processes and troubleshooting procedures Escalate complex technical issues when necessary while ensuring timely resolution Support overall office technology operations and assist with IT-related projects as needed

Qualifications:

2-5 years of IT support or help desk experience Strong experience supporting Windows 10 and Windows 11 environments Experience working with Azure Active Directory Prior experience using IT ticketing systems Strong troubleshooting and problem-solving skills Excellent communication and customer service abilities Ability to manage multiple priorities in a fast-paced environment Comfortable working full time onsite in Westford, MA #RJADM45

Pay:

$25.00 - $30.00 per hour Application Question(s): This is a 3-6 month contract assignment, are you comfortable with the nature of the position? How many years of experience do you have with Azure Active Directory?

Work Location:

In person