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Technical Support Mid

Job

Mindlance

Baltimore, MD (In Person)

Full-Time

Posted 4 days ago (Updated 8 hours ago) • Actively hiring

Expires 6/21/2026

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Job Description

Technical Support Mid#26-14231 Baltimore, MD All On-site Job Description A Technical Support Mid (Mid-level Technical Support) professional is responsible for providing technical assistance and support to users, resolving technical issues, and maintaining systems and software.
Responsibilities may include:
Providing technical support and troubleshooting assistance to users via phone, email, chat, or in person. Diagnosing and resolving technical hardware and software issues. Installing, configuring, and maintaining computer systems and software. Performing system upgrades and updates. Documenting technical issues and solutions for future reference. Collaborating with other IT professionals to resolve complex technical issues. Providing training and guidance to junior technical support staff. Participating in the development and implementation of technical support policies and procedures. Keeping abreast of new technologies and best practices in technical support. Ensuring that technical support services are delivered in a timely and efficient manner.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

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