IT Support Representative - Field Operations

DENPRO | Southern Maryland Travel Required (Approx. 50%) DENPRO is an IT consulting firm based in Southern Maryland that provides IT services and infrastructure support to small and mid-sized businesses across the DC, Maryland, and Virginia region . We are currently looking for a motivated IT Support Representative - Field Operations to join our growing team. This role combines help desk support, field IT support, and project-based work at client locations including offices, construction sites, warehouses, and data centers. If you enjoy troubleshooting technology, working directly with users, and solving real-world IT problems , this is a great opportunity to grow your career with an expanding IT services company. Key ResponsibilitiesIT Support Answer support calls and assist users with technical issues Document troubleshooting steps and resolutions in the ticketing system Provide clear, calm communication with non-technical users Explain technical fixes in plain language Technical Troubleshooting Support Windows 11 workstations and Microsoft 365 environments

Troubleshoot:

DNS and DHCP issues Active Directory / Microsoft Entra ID access SharePoint and OneDrive sync issues Wi-Fi connectivity and authentication Basic network issues including cabling and switch ports Configure and support network printers and mobile printing Perform iPhone and iPad setup, configuration, and troubleshooting Microsoft Cloud & Device Management Support Microsoft 365 administration Manage and troubleshoot: Microsoft Entra ID (Azure AD) Microsoft Intune device enrollment and compliance MFA setup and user access issues Password resets and user provisioning Field Operations Support Provide on-site IT support during construction and project deployments Set up temporary workstations and network connectivity for field teams Support mobile connectivity and applications for project staff Coordinate with contractors, electricians, and low-voltage teams when needed Ensure devices are properly configured, secured, and backed up Work Environment This role may involve work in environments such as: Construction sites Warehouses Data centers Unfinished facilities Conditions may include dust, noise, uneven flooring, and variable temperatures .

Required PPE may include:

Hard hat Safety glasses High-visibility vest Steel-toe or composite-toe boots Qualifications Required Valid Driver's License At least 2 years of IT support experience OR A+ / Network+ certification Experience troubleshooting end-user technical issues

Knowledge of:

Windows operating systems DNS and DHCP Microsoft 365 SharePoint / OneDrive Microsoft Entra ID (Azure AD) Microsoft Intune Strong written and verbal communication skills Ability to work independently and manage time effectively Preferred Associate or Bachelor's degree in IT or related field Experience supporting both office and field environments Travel Requirement Approximately 50% travel to client sites Some out-of-state travel may be required Compensation & Benefits Competitive pay based on experience Health, dental, and vision insurance 401(k) retirement plan Benefits available after 90-day probationary period Growth opportunities within a growing IT consulting company DENPRO is looking for a motivated self-starter who takes ownership of problems and enjoys helping customers succeed with technology.

Job Type:

Full-time Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

IT Help Desk:

2 years (Required)

License/Certification:

Driver's License (Required) Ability to

Commute:

Bryans Road, MD 20616 (Required)

Work Location:

In person