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End User Support Specialist

Job

Sharp Brains

Butler, MD (In Person)

Full-Time

Posted 6 days ago (Updated 2 days ago) • Actively hiring

Expires 7/8/2026

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Job Description

End User Support Specialist at Sharp Brains End User Support Specialist at Sharp Brains in Butler, Maryland Posted in 1 day ago.
Type:
full-time
Job Description:
Job Overview:
We are looking for freelance EUC L1 / Smart Hands Support Engineers to provide on demand onsite IT support for customer location. This is a ticket-based and dispatch support role, ideal for independent IT field engineers.
Key Responsibilities:
Provide onsite Smart Hands and L1 EUC support. Troubleshoot desktops, laptops, printers, and peripheral devices. Perform hardware installation, replacement, and basic break/fix activities. Support IMACD tasks (Install, Move, Add, Change, Dispose). Assist with network connectivity and basic cabling tasks. Provide remote hands support for senior technical teams. Update tickets, document work performed, and share site reports/photos when required. Coordinate with remote support teams and follow project SOPs.
Required Skills:
Experience in EUC / Desktop Support / Smart Hands roles. Basic knowledge of Windows OS, hardware troubleshooting, and networking. Familiarity with ticketing systems and onsite support procedures. Good communication and troubleshooting skills. Ability to work independently onsite.
Preferred:
Previous field support or data centre support experience. Own transportation and basic toolkit preferred. Availability for on-call or short-notice assignments.
Engagement Type:
Freelance / independent contractor/ B2B Contractor Ticket-Based / On-Demand Assignments Flexible working model