Retail Tech Support Specialist

Back to all jobs Retail Tech Support Specialist California, MD, USA 18-20 per hour Hourly Full Time Prince Frederick, MD & California, MD If you're someone who enjoys helping people, knows their way around mobile devices, and likes a workday that mixes retail with hands‑on technical projects, you're going to love this role. We're looking for a Retail Tech Support Specialist to join our Batteries Plus teams in both Prince Frederick and California, MD. Someone who brings positive energy, great communication, and a steady hand when repairing phones and small electronics. What Makes This Role Great Starting pay: $18-$20/hr, depending on experience Employee discounts you'll actually want to use 401(k) plan to support your future Sign-on bonus after completing training A company that believes in development, teamwork, and promoting from within A Little About Us Batteries Plus has spent decades becoming the go‑to destination for batteries, lighting solutions, and device repairs. With thousands of products and a growing national footprint, we're known for our expertise and for making life easier for our customers, businesses, and community partners. Our stores have a friendly, relaxed feel - we work hard, help each other out, and genuinely enjoy what we do. What You'll Be Doing Every shift brings a mix of customer conversations and hands‑on repair work.

In this role you will:

Greet customers, answer questions, and guide them to the right solutions Support retail sales by recommending helpful add‑ons Learn and perform device repairs (phones, tablets, etc.) Test, install, and replace batteries in everything from watches to vehicles Troubleshoot tech issues so customers leave confident and satisfied Keep the store organized, stocked, and running smoothly What We're Looking For At least 18 years old High school diploma Solid customer service or retail background Friendly, clear communicator Comfortable working on a team and adapting in a fast environment Previous phone/tablet repair experience is helpful - but we will train the right person If you're someone who enjoys learning new skills and likes a job where no two days feel the same, this could be a great fit. Ready to Get Started? Our application process is quick and simple - just a few minutes on your phone. If this sounds like an opportunity you'd enjoy, we'd love to look over your information and connect with you soon.