Skip to main content
Tallo logoTallo logo
Apply for this opportunity

This job application is on an outside website. Be sure to review the job posting there to verify it's the same.

Apply Offsite

End User Support Specialist

Job

Sharp Brains

Cockeysville, MD (In Person)

Full-Time

Posted 4 days ago (Updated 16 hours ago) • Actively hiring

Expires 7/7/2026

Review key factors to help you decide if the role fits your goals.
How is this calculated?
Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
52
out of 100
Average of individual scores

Were these scores useful?

Skill Insights

Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.

Job Description

End User Support Specialist at Sharp Brains End User Support Specialist at Sharp Brains in cockeysville, Maryland Posted in 1 day ago.
Type:
full-time
Job Description:
Job Overview:
We are looking for freelance EUC L1 / Smart Hands Support Engineers to provide on demand onsite IT support for customer location. This is a ticket-based and dispatch support role, ideal for independent IT field engineers.
Key Responsibilities:
Provide onsite Smart Hands and L1 EUC support. Troubleshoot desktops, laptops, printers, and peripheral devices. Perform hardware installation, replacement, and basic break/fix activities. Support IMACD tasks (Install, Move, Add, Change, Dispose). Assist with network connectivity and basic cabling tasks. Provide remote hands support for senior technical teams. Update tickets, document work performed, and share site reports/photos when required. Coordinate with remote support teams and follow project SOPs.
Required Skills:
Experience in EUC / Desktop Support / Smart Hands roles. Basic knowledge of Windows OS, hardware troubleshooting, and networking. Familiarity with ticketing systems and onsite support procedures. Good communication and troubleshooting skills. Ability to work independently onsite.
Preferred:
Previous field support or data centre support experience. Own transportation and basic toolkit preferred. Availability for on-call or short-notice assignments.
Engagement Type:
Freelance / independent contractor/ B2B Contractor Ticket-Based / On-Demand Assignments Flexible working model