IT Technician

Job Summary Join our dynamic IT support team as an IT Technician, where you'll be at the forefront of maintaining and enhancing our technology infrastructure. Your energetic approach and problem-solving skills will ensure seamless computer operations, robust network performance, and exceptional user support. This role offers a fantastic opportunity to develop your technical expertise while delivering outstanding service to our organization. You will be responsible for troubleshooting hardware and software issues, managing computer systems, and supporting a variety of operating environments including Windows, macOS, and Linux. Duties Provide technical support to end-users across hardware, software, and network issues, ensuring quick resolution and minimal downtime Troubleshoot software problems related to operating systems such as Windows, macOS, and Linux, including application conflicts and system errors Manage computer hardware components, including desktops, laptops, mobile devices, printers, and peripherals Configure and maintain computer networks including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security measures like Meraki appliances Support IT infrastructure management through tools such as SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, and BMC Remedy for incident tracking Assist with server management tasks involving Microsoft Windows Server environments and Linux servers to ensure optimal performance and security Maintain documentation of technical procedures using ServiceNow or Jira for ticketing and issue tracking; perform analysis to identify recurring problems and recommend solutions Experience Proven experience in providing help desk or desktop support in a fast-paced environment with a focus on customer service excellence Hands-on knowledge of computer networking concepts including TCP/IP protocols, LAN/WAN setup, VPN configuration, DNS management, and firewall administration Familiarity with operating systems such as Microsoft Windows (including Windows Server), macOS, and Linux distributions Experience managing computer hardware components and troubleshooting related issues efficiently Proficiency with remote support tools and software troubleshooting techniques for both hardware and software issues Strong communication skills to effectively explain technical solutions to non-technical users Ability to analyze complex technical problems quickly and implement effective solutions in a timely manner Join us as an IT Technician if you're passionate about technology support, eager to grow your skills in a collaborative environment, and committed to delivering exceptional service. Your expertise will help keep our organization running smoothly while you advance your career in information technology!

Pay:

$25.18 - $30.32 per hour

Work Location:

In person