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L1 Help Desk Technician
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Robert Half
Fort Washington, MD (In Person)
Full-Time
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Job Description
We are looking for an L1 Help Desk Technician to provide hands-on and remote technical support for employees in Fort Washington, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day desktop and user issues in a Microsoft-centered environment while delivering dependable support to both office-based and remote staff. The position focuses on first-level troubleshooting, device readiness, ticket management, and responsive customer service in a Dell-based workplace.
Responsibilities:
- Deliver first-line technical assistance to employees working onsite and remotely, resolving common hardware, software, and access-related issues.
- Manage incoming support requests through a ticketing queue, documenting updates clearly and advancing unresolved matters when needed.
- Provide user support primarily through remote tools and messaging, while also assisting with occasional phone-based requests.
- Diagnose and fix routine desktop and laptop problems, including break/fix support for Windows-based systems and standard business applications.
- Set up and prepare end-user devices for deployment, ensuring equipment is ready for daily use.
- Perform regular checks of core office technology each morning and afternoon to help identify issues before they affect users.
- Support account and access tasks within Active Directory and related Microsoft tools as part of day-to-day service desk activities.
- Work closely with the local IT team to maintain reliable support coverage for a workforce split between office and remote operations.