Senior Information Technology Specialist, Grade N28

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $94,837 to $153,585, based on the candidate's qualifications and experience.

WHO WE ARE

The mission of the Department of Technology and Enterprise Business Solutions (TEBS) is to be responsive, collaborative, and innovative in providing technological solutions to facilitate the delivery of a wide range of services in all branches of government. The department strives to provide its solutions and consultative services in a cost-effective, timely, and high-quality fashion to reduce service times, avoid inflated costs, reduce information security risk, and improve the quality of County services through automation-assisted process improvement. The department facilitates business and reengineering processes to improve legacy workflow and streamline services for our customers.

WHO WE ARELOOKING FOR

The Senior Information Technology Specialist, Grade 28, will provide 24x7x365 support to the Montgomery County Maryland Public Safety Data Systems (PSDS) environment. This is a critical position that provides direct support for the County's 911 Computer Aided Dispatch (CAD) system, Records Management Systems (RMS), Mobile Data Systems, and supporting interfaces. The position will need to possess a strong sense of operational awareness and be able to troubleshoot hardware, software, networks, databases, operating systems, and security issues. The candidate will have strong communication and triage skills to work with multiple county agencies and vendors. This position requires after-hour support with on-call rotation.

Ideal candidate will have:

Strong customer satisfaction skills and operational awareness. Great interpersonal skills focused on inclusion, team building, and cross-training. Strong oral and written communication skills conveying both technical and non-technical information Experience using Microsoft Applications (Access, Excel, Word, One-Drive, PowerPoint, Teams, SharePoint, Power BI, Microsoft SQL Server, Microsoft Power Apps). A firm understanding and ability to administrate Microsoft Server and Active Directory management. Also, a strong understanding and ability to deploy applications and patching solutions via MDM, SCCM, WSUS, and Domain GPOs. Extensive understanding of firewall security and configuration using best practices Ability to be proactive, self-motivated, work well under pressure and manage multiple issues concurrently.

Major duties include:

Provide 24x7x365 support to Montgomery County agencies to ensure reliable and modern Information Technology architectures for Public Safety. Apply a comprehensive understanding of information systems standards and vulnerability mitigation to maintain a secure enterprise environment. Administer and support virtualization platforms, including VMware vSphere and Microsoft Hyper-V. Collaborate professionally with end users at all levels to design and deliver customer-focused services. Provide desktop support, troubleshooting, and resolution for system and application issues. Identify security threats, assess risk levels, and develop mitigation strategies while implementing security and compliance policies. Monitor, evaluate, and resolve issues within the Public Safety systems and applications architecture. Develop and maintain technical documents, diagrams, policies, procedures, and reports. Perform other job-related duties as assigned.

NOTE:

This position requires two background checks: one by the department and one by public safety. A criminal background check and a credit history check will be conducted on the selected candidate prior to appointment, and both will be significant factors in the hiring decision. This position requires the ability to attend meetings or perform work at locations outside the office. This position may require working evenings and weekends on occasion, including hours outside the standard schedule, to meet critical operational needs.

Experience:

Five (5) years of information technology experience in Microsoft Desktop and Enterprise Server support and configuration, Hardware support for Desktop clients, Hardware support of Microsoft and Linx Server high availability platforms, Network Support of Firewalls, Switches, Routers, and Enterprise VPN, and Working knowledge of languages such as PowerShell, VB, Python, .Net, SQL, etc.

Education:

Bachelor's degree in computer science or a related field from an accredited college or university, or certifications in specific programming languages or operating systems may be required, depending on the duties of the position. Programming languages might include Visual C++, Visual J++, C++, C, SQL, PowerBuilder, Oracle Developer 2000, and

COBOL Equivalency:

An equivalent combination of education and experience may be substituted.

Medical Protocol:

This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role. All Applicants will be reviewed by the Office of Human Resources (OHR) for minimum qualifications. Those applicants who meet minimum qualifications will be rated "Qualified," placed on the Referred List, and may be considered for an interview. Preference for interviews will be given to applicants with experience in the following: 10+years' experience with Microsoft Desktop and Enterprise Server configuration 10+years' experience with hardware support for Desktop clients 10+years' experience with hardware support of Microsoft and Linx Server high availability platforms 5+years' experience with Network Support of Firewalls, Switches, Routers, and Enterprise VPN 5+years' experience with Microsoft SQL Database Administration Working knowledge of Fortinet and Cisco network equipment. Experience integrating Computer Aided Dispatch systems and interfaces Professional Certifications would include one or more of the following:

Cisco Certified Network Associate, Certified Information Systems Security Professional, Certified Ethical Hacker, Microsoft Certified:

Windows Server Hybrid Administrator Associate, Project Management Professional, VMware Certified Professional, CompTIA (A+, Cloud+, Security+) or similar. Solid working knowledge of VMware vSphere and Microsoft Hyper-V