Help Desk Technician III

Help Desk Technician III General Dynamics Information Technology - 3.7 Hanover, MD Job Details $53,310 - $71,300 a year 21 hours ago Benefits Internal mobility program Paid time off 401(k) matching Qualifications Microsoft Windows Server Maximo Writing skills Windows Computer hardware SolarWinds IT VMware Systems & applications support Linux Network monitoring tools Associate's degree Full Job Description Your Impact Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens. Job Description

HELP DESK TECHNICIAN III

The Help Desk Technician III provides telephone and in-person support to users. This position shall be on-site and will be primarily responsible to proactively monitor systems, respond to problems, providing first tier troubleshooting and utilize the State's trouble ticketing system. This position will be the point of contact between the users, software development staff and the Project Team for all applications and infrastructure developed under this Contract or predecessors. This position shall act at the direction of the Project Team to perform system maintenance, security patching, system monitoring, equipment installation, and inventory tasks. Monitor different platforms, such as

Windows, Linux, VMware, SQL Servers, and SolarWinds Education:

This position requires an Associate degree with (3+) years of equivalent experience in a related.

General Experience:

The proposed candidate must have at least 3+ years of experience in business IT environments, with emphasis on PC hardware and applications.

Required Skills:

Prior experience in Help Desk Support After hours on-call support Desktop support Windows 11 & Windows Server 2022 experience VMware Maximo Help Desk Orion SolarWinds This individual must show demonstrated ability to communicate orally and in writing and to have a positive customer service attitude.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth:

AI-powered career tool that identifies career steps and learning opportunities

Support:

An internal mobility team focused on helping you achieve your career goals

Rewards:

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Flexibility:

Full-flex work week to own your priorities at work and at home

Community:

Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward. Work Requirements Years of Experience 3 + years of related experience may vary based on technical training, certification(s), or degree Certification Travel Required Less than 10% Salary and Benefit Information The likely salary range for this position is $53,310 - $71,300. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. View information about benefits and our total rewards program. About Our Work We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans