Help Desk Technician

Help Desk Technician Linthicum Heights, MD Job Details Full-time From $30 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Pension plan Vision insurance Qualifications Report writing Computer Science Avaya Mid-level Customer inquiry handling Administrative experience High school diploma or GED Organizational skills Systems & applications support Productivity software Communication skills Information Technology Full Job Description Job Overview The Help Desk Technician provides IT support to a benefit plan administrator with 40 employees. In addition to the Help Desk, this position also performs other technical and administrative duties related to computers and technology. Duties

• Answers and responds to Help Desk inquiries by providing technical support
• Provides technical support to the AVAYA telephone system
• Maintains & responds to Monday Board (work management platform) inquiries
• Updates and processes electronic registrations
• Generates reports and forms Qualifications
• HS/GED + coursework in computer sciences or information technology is required
• Three (3) years post-entry level experience, experience in benefit fund office preferred
• Proficient in MS Office Suite. Familiarity with Quadient, USPS Gateway & Fed Ex Web
• Excellent communication and organization skills, and attention to detail required
• Must be able to lift 50 pounds +
• unassisted Benefits
• Employer paid health insurance, dental insurance and vision insurance
• Paid time off including vacation days, sick/personal days, holidays and your birthday
• Adjustable Pension Plan and Individual Retirement Plan (with employer match)
• Credit Union
• Ability to work overtime, as needed The successful candidate must agree to join the International Organization of Masters, Mates & Pilots and, respectively, pay initiation of union dues.

Job Type:

Full-time Pay:

From $30.00 per hour People with a criminal record are encouraged to apply Ability to

Commute:

Linthicum Heights, MD 21090 (Required)

Work Location:

In person