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Helpdesk Technician II

Job

Grunley Construction Co, Inc

Rockville, MD (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/13/2026

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Job Description

Helpdesk Technician II at Grunley Construction Co, Inc Helpdesk Technician II at Grunley Construction Co, Inc in Rockville, Maryland Posted in about 19 hours ago.
Type:
Full-Time Job Description:
Grunley Construction is a leading general contractor specializing in high-profile commercial, institutional, and government projects in the DMV. With a reputation for excellence, innovation, and integrity, we deliver complex construction projects that meet the highest standards of quality and safety. Our team is committed to fostering collaboration and continuous improvement, ensuring that every project exceeds client expectations. Join us and be part of a company that values professional growth, teamwork, and making a lasting impact on the communities we serve. The Helpdesk Technician II serves as a point of contact for the helpdesk, delivering advanced support to end users across a range of issues. This role involves identifying, researching, and resolving complex technical problems. Responsibilities include responding to technical support via phone, messaging, email and in-person, as well as providing advanced remote jobsite support, rack setup, rack delivery, coordinates vendor support, and health checks. The technician documents, tracks, and monitors issues to ensure a timely resolution. Leveraging experience and judgment, the technician plans and accomplish various tasks and projects.
Reports to:
IT Manager Must be a U.S. Citizen