Technical Support Analyst

Are you a proactive troubleshooter who thrives on variety? Join our dynamic team in a role that blends desk-side support (60%) with remote help desk assistance (40%) . This is a 6-month contract-to-hire opportunity based out of the White Marsh office, supporting our other regional offices. The Role You will be the face of IT, resolving Level I issues and triaging Level II/III tickets. From hardware imaging to network troubleshooting, you ll ensure our team stays connected and secure.

Key Responsibilities:

Troubleshoot:

Resolve hardware, software, and network incidents.

Manage:

Update ITSM tickets and maintain internal knowledge-base articles.

Collaborate:

Partner with Security, Infrastructure, and Database teams.

Improve:

Contribute to Continual Service Improvement (CSI) efforts.

Required Skills & Qualifications Experience:

3+ years in technical support (Windows, MS Office, Active Directory).

Hardware:

Expertise in imaging/configuring PCs and ensuring full encryption.

Networking:

Solid grasp of network support and troubleshooting.

Mobility:

Valid driver s license, reliable vehicle, and ability to transport IT equipment.

Soft Skills:

Exceptional customer service and documentation habits.

Schedule & Logistics Location:

Based in White Marsh , supporting Baltimore, Catonsville, Clarksville, Annapolis, and Easton.

Flexibility:

Availability for on-call rotation, occasional weekends, and 3 5 hours of weekly OT.

Travel:

Rare out-of-state travel for special projects. Why Visionaire Partners? We take care of our team.

Benefits include:

401(k) with up to 4% match . Comprehensive Medical, Dental, and Vision. Life, Disability, and Accident coverage. Medical and Dependent Care FSAs. Must pass a background check and drug test (excluding marijuana).