Help Desk Support Specialist

Job Title:

Help Desk Support Specialist Duration:

6 Months (Possibility of Extension)

Location:

Westbrook, Maine 04092

Pay Rate:

$20.00 - $21.33 hourly on

W2 JOB SUMMARY

Description:

Experience level: Beginner (0-3 years)

Location:

Onsite in

Westbrook, ME Schedule:

Mon-Fri 8:00 am - 04:00 pm (40 hrs/week) TOP (3)

REQUIRED SKILLSETS

• Customer Service
• Help Desk/IT Troubleshooting
• Experience with configuring new computers

ADDITIONAL NOTES

This role will be a member of our on-site Help Desk support team. Your primary responsibilities will be configuring new devices (laptops, desktops, iPads) for internal employees. You will also be responsible for providing walk-up support to employees. This could include assisting migrating to a new laptop, password/account issues, or helping with their MS Office suite.

In This Role You Will:

• Answer incoming calls to Help Desk, providing telephone support to Employees for computer systems or applications problems, personal computer, device, or other related issues.
• Troubleshoot problems and provide immediate resolution, or perform additional research as needed to resolve issues.
• Perform root cause analysis and develop checklists for typical problems.
• Recommend procedures and control for problem prevention.
• Set clear and reasonable expectations as to resolution and time frame.
• Escalate problems to others as needed.
• Document issues and resolution on tracking system.
• Perform receiving function for incoming IT related hardware and software.
• Image and set up new and reconfigured personal computers.
• Share problem resolutions and unique cases with others on team to add to information knowledge base.
• Contribute to updated policies and procedures as needed.
• Discuss products, support and troubleshooting with hardware and software vendors as needed.

What You Need to

Succeed:

• Computer aptitude required.
• Ability to diagnose and troubleshoot software and hardware problems.
• Excellent customer service and interpersonal skills; good telephone etiquette.
• Ability to attain established customer service standards.
• Excellent organizational and time management skills.
• Strong verbal and written communication skills.
• Demonstrated problem-solving skills.
• Ability to establish and maintain a high level of customer trust and confidence.
• You meet the physical requirements that go with working as a Help Desk Support Specialist - Extensive sitting, phone, and computer use.

May participate in weekly on-call rotation. I look forward to connecting soon! Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ . Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.