Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ada, Michigan. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware and software issues while delivering responsive customer service. The role focuses on maintaining a stable desktop environment, supporting Microsoft Windows systems, and ensuring support requests are handled efficiently from intake through resolution.

Responsibilities:

Deliver front-line technical assistance for desktop, laptop, and basic peripheral issues affecting end users Diagnose and resolve Microsoft Windows and Windows 10 problems involving system performance, access, and standard business applications Manage service desk requests by documenting incidents, updating ticket status, and ensuring timely follow-up with users Support user account administration tasks within Active Directory, including access-related updates and basic account maintenance Troubleshoot common hardware, software, and connectivity concerns using established support procedures and sound technical judgment Escalate more complex incidents when necessary while providing clear notes and relevant findings to the next support tier Assist with workstation setup, software installation, and routine configuration changes to keep users productive Maintain accurate support records and contribute to consistent service delivery across the desktop support function Requirements - Experience providing help desk or desktop support in a detail-oriented environment Working knowledge of Active Directory for routine user and access support tasks Hands-on experience supporting Microsoft Windows, including Windows 10 systems Ability to perform basic troubleshooting for hardware, software, and end-user issues Familiarity with service desk ticketing practices and incident documentation Strong communication skills with the ability to explain technical issues clearly to non-technical users Organized approach to prioritizing requests and managing multiple support tasks effectively Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .