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Service Desk Analyst I

Job

MATSIM Corporation

Ann Arbor, MI (In Person)

$49,920 Salary, Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/16/2026

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Job Description

Service Desk Analyst
I MATSIM
Corporation Ann Arbor, MI Job Details Contract $23•$25 an hour 1 day ago Qualifications Azure IT user and group management Windows MTA Hardware support IT support IT Associate's degree Citrix Active Directory CompTIA A+ Full Job Description Service Desk Analyst I (Contract)
Location:
Ann Arbor, MI (Onsite) Contract | 40 hrs/week |
Contract Assignment PAY:
$23•25/hour
Contract Duration:
05/25/2026•09/28/2026 About the Role Join IHA , one of Michigan's leading multi-specialty healthcare organizations, as a Service Desk Analyst I . In this role, you'll serve as the first point of contact for IT support , helping end-users resolve hardware and software issues quickly and effectively. This is an excellent opportunity for early-career IT professionals looking to gain hands-on experience in a fast-paced healthcare environment . What You'll Do Serve as the primary support contact for IT-related issues (phone, email, ticketing system) Troubleshoot hardware, software, and access issues Support users with: Microsoft Windows environments Active Directory account management Citrix/XenApp applications Microsoft 365 tools (Outlook, Teams, etc.) Ask targeted questions to diagnose and resolve issues efficiently Document all interactions in a ticketing system Provide clear guidance and education to end-users Maintain a high level of customer service and professionalism Participate in rotating on-call/off-hours support Required Qualifications Associate's degree or higher 1+ year of IT Help Desk / Service Desk experience Hands-on experience with: Microsoft Windows OS Active Directory Citrix (XenApp or similar) Experience with Microsoft Office / Microsoft 365 or Azure Strong communication and troubleshooting skills Preferred Qualifications CompTIA A+ or Microsoft MTA certification Experience in healthcare or high-volume support environments Familiarity with video conferencing tools (Teams, Zoom) Why Join IHA? Work with a top-ranked physician group in Michigan Gain exposure to enterprise healthcare IT systems Collaborative, mission-driven environment Opportunity to build long-term IT career experience
Pay:
$23.00•$25.00 per hour People with a criminal record are encouraged to apply Application Question(s): What is the best email address to reach you? The pay for this contract is $23-25/hr. by applying you confirm that you are aware of this hourly rate for the contract duration and interested in being considered for placement. The final rate offered will be based on your overall experience and education.
Education:
Associate (Required)
Experience:
Help Desk Support:
2 years (Required) Active Directory, Citrix XenApp, and Microsoft 365: 2 years (Required)
License/Certification:
CompTIA A+ or Microsoft MTA Certification (Preferred)
Work Location:
In person