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Deskside Technician II

Job

Stefanini

Auburn Hills, MI (In Person)

Full-Time

Posted 2 days ago (Updated 10 hours ago) • Actively hiring

Expires 6/28/2026

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Job Description

Mission:
Ensure operational and financial continuity of US mobility telecom services (AT&T and Verizon), acting as service liaison and billing analyst. Guarantee telecom governance and escalation efficiency through local operator expertise.
Key Activities:
  • Act as primary interface with AT&T and Verizon Account Teams
  • Manage lifecycle of mobile lines (inventory, expired contracts, zero-usage, suspensions, ETF waivers)
  • Review and submit telecom invoices to internal validation flow (e-Supplier, Tangoe)
  • Escalate and follow-up on system/application issues (coverage, in-building connectivity)
  • Analyze international usage, identify overages, propose optimization actions
  • Assist large-scale mobility initiatives (deployment, recycling, migration)
  • Contribute to process improvement and cost savings initiatives
  • Ensure rapid reaction and autonomy in dealing with infrastructure or subscription issues directly with the operator
Required Competencies:
  • Excellent knowledge of mobile telecom mechanics, contract lifecycle, and bundles management
  • Technical understanding of 2G, 3G, 4G, 5G, MIFI technologies, and indoor coverage issues
  • Proficiency in ServiceNow or equivalent ITSM solutions
Qualifications & Background:
  • Minimum Bac +3 (e.g. Telecoms, Networks, IT degree)
  • Strong understanding of the telecom industry (operator processes, contract structures, mobile lifecycle management)
  • Good IT culture (ticketing tools, databases, data visualization)
Deliverables:
  • Monthly billing validation package (per carrier)
  • Telecom usage and exception reports
  • Operational KPI tracking (response times, resolution, savings)
  • On-demand incident/escalation reports