Help Desk Specialist

Job

Insight Global

Benton Harbor, MI (In Person)

Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 6/25/2026

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Job Description

Help Desk Specialist at Insight Global Help Desk Specialist at Insight Global in Benton Harbor, Michigan Posted in about 22 hours ago.

Type:

full-time

Job Description:

Job Description Insight Global is looking for an L1 Help Desk Analyst to support one of our largest Electrical Distributors in Saint Joseph Michigan. You will be working alongside other helpdesk agents to support their 750+ locations. You will be taking around 30 inbound calls a day and making outbound calls when needed. You will provide first level technical support for anything related to their POS software installations, setting up printers, creating user accounts with Active Directory, etc. On-the-job training will be provided for the first 1-2 weeks with a member of the Help Desk team. Shifts are determined on seniority. May change after contract duration, but candidate need to be flexible to any shift time. Current opening is 11 am - 8 pm. Required Skills & Experience

Strong Customer Service Skills
Experience working across IT for 1+ year
Bachelor's or Associate's Degree
Willing to work onsite 5 days a week and at the 11:00 am - 8:00 pm shift