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3DX PLM Support engineer - W2 Only

Job

Info Dinamica Inc

Dearborn, MI (In Person)

Full-Time

Posted 3 days ago (Updated 12 hours ago) • Actively hiring

Expires 7/17/2026

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Job Description

Role:

3DX PLM Support engineer

Location:

Fully onsite. Dearborn, MI W2 Position Name Automotive 3

DX PLM JD:

1. L1 / L2 Support Operations Provide Level 1 & Level 2 support for 3DX PLM platform, addressing user-reported incidents and service requests within SLA timelines [linkedin.com] Perform incident triage, prioritization (P1 P4), and resolution using ITSM tools (ServiceNow/JIRA) [in.jooble.org] Ensure minimum downtime and business continuity by timely issue resolution and escalation ________________________________________ 2. Troubleshooting & Issue Resolution Diagnose and resolve issues related to: o Platform functionality (ENOVIA, CATIA, DELMIA modules) o User access, roles, permissions, and lifecycle states [linkedin.com] o Integration failures and data inconsistencies Perform root cause analysis (RCA) for recurring issues and implement preventive fixes [linkedin.com] 3. 3DX PLM Modules Support Provide functional and technical support across key modules: o ENOVIA BOM, Change Management, Product Structure o

CATIA / CAD

Collaboration Design integration and workspace issues o DELMIA Manufacturing / process planning (if applicable) Ensure proper PLM workflows, lifecycle management, and data governance alignment [linkedin.com] 4. CAD & System Integrations Support and troubleshoot CAD integrations (CATIA V5/V6, NX, SolidWorks) with 3DX PLM Handle PLM ERP/system integrations (e.g., SAP) and downstream applications [tealhq.

com] Resolve issues related to:

o Data synchronization o BOM transfers o CAD file check-in/check-out failures 5. System Monitoring & Maintenance Monitor system logs, performance metrics, and user activity to identify issues proactively [linkedin.com]

Support:

o Patch deployments and upgrades o Environment maintenance (DEV, QA, PROD) [in.jooble.org] Participate in system health checks and performance tuning 6. User Support & Stakeholder Coordination Act as a primary interface with business users, engineering teams, and IT teams [linkedin.com] Provide end-user guidance, training, and usage support Collaborate with L3/dev teams for complex issue resolution