Uptime - Manager, Technical Assistance PDCA

Uptime - Manager, Technical Assistance PDCA We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... The Uptime Assist Technical Assistance PDCA Manager leads an integral part of the Uptime Assist team, dedicated to reducing drivers of high duration repair orders resulting from high duration technical assistance. In this position, you will lead the technical quarterbacks in identifying and quantifying issues and collaborating cross-functionally with data-driven story telling to implement actions that reduce technical assistance duration. This role will require cross-functional collaboration to escalate, deep dive, and resolve customer facing issues. The person in this role will lead regularly scheduled meetings, workshops, and report outs across several organizations.