Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Desktop Support Technician
Job
Cognizant
Detroit, MI (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
46
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Cognizant is seeking a Desktop Support/Field Services Technician for a full-time opportunity in Detroit, MI. We are seeking a Field Services engineer with 3 to 5 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly Key Responsibilities Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. Monitor ticket queues and assign tickets through ITSM tools; Perform incident management, RCA for major incidents , and drive issue prevention. Create and maintain SOPs, runbooks, and knowledge articles . Utilize tools such as