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Field Support Technician

Job

Cynet Systems

Detroit, MI (In Person)

Full-Time

Posted 3 days ago (Updated 14 hours ago) • Actively hiring

Expires 7/7/2026

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Job Description

We are looking for Field Support Technician for our client in Detroit MI .

Job Title:

Field Support Technician Job Location:

Detroit MI Job Type:

Contract Job Overview:

Requirement/Must Have:

4-7 years of technical experience in providing quality services to end users. Experience with various desktop systems, operating systems, and diverse technical environments. Excellent customer service orientation and verbal communication skills. Experience supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices. Ability to install software for and troubleshoot a wide range of applications. Analytical thinking and problem-solving ability. CompTIA A+ certification or equivalent certification. Flexible for travelling to remote sites or cluster. Should be able to lift weight up to 30lbs at waist level.

Responsibilities:

Manage the reporting of SLAs, adherence of SLA and contract. Manage shift and shift planning including on-call roster. Manage resource productivity. Enable the team with training and development. Ensure security compliance. Ensure sufficient inventory level is managed across locations. Ensure all service requests and incidents are resolved before agreed service levels. Plan and execute any move request or project work. Lead the team by providing technical and process assistance. Install and configure desktops, laptops, mobile devices, and associated peripherals and related software. Perform break fix, desk side support, IMACD s, data migration, refreshes and health checks. Perform onsite updates, configuration changes, or software installations. Provide onsite technical assistance to end users by visiting their desk location. Identify potential issues that could adversely impact end user experience and follow through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support. Perform end-user support related security and controls and compliance related tasks. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide on-call support if required outside business hours on a rotational basis.