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Help Desk/Desktop Support Analyst

Job

Robert Half

Detroit, MI (In Person)

Full-Time

Posted 2 days ago (Updated 6 hours ago) • Actively hiring

Expires 6/27/2026

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Job Description

We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team supporting users in Detroit, Michigan. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, solving day-to-day desktop issues, and delivering responsive service in an onsite environment. The role supports a multi-location user base and offers the chance to contribute to a collaborative team while building long-term potential within the organization.
Responsibilities:
  • Provide frontline technical assistance for desktop, laptop, and basic system issues affecting end users across supported sites in Detroit, Michigan.
  • Troubleshoot Windows operating system problems and resolve common hardware, software, and connectivity concerns in a timely manner.
  • Support Microsoft 365 applications by assisting users with access issues, account questions, and general productivity tool troubleshooting.
  • Manage user account administration tasks such as setting up new profiles, updating access, and completing password reset requests through Active Directory.
  • Monitor and respond to service desk tickets, ensuring incidents are documented clearly and resolved or escalated appropriately.
  • Deliver onsite support as the primary point of contact for most users at the main location while also assisting staff at a secondary site as needed.
  • Collaborate with other IT team members, including help desk leadership and infrastructure support staff, to address recurring issues and improve user experience.