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IT Service Desk Analyst - multiple openings
Job
Strategic Staffing Solutions
Detroit, MI (In Person)
$49,920 Salary, Full-Time
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Job Description
IT Service Desk Analyst
- multiple openings Strategic Staffing Solutions
- 3.6 Detroit, MI Job Details Contract $23
- $25 an hour 2 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Vision insurance Life insurance Referral program Qualifications IT support Resolving technical support tickets Escalation handling Full Job Description IT Service Desk Analyst Detroit, MI
- Onsite downtown 12+ Months W2 contractor role with chance of extending or converting
Pay Rate:
$23-25/HR Call center based IT Tier 1 support Role Summary Service Desk Analyst Provide first-level contact and incident resolution for all users with all issues Uses advanced troubleshooting skills Review knowledgebase articles ensuring accuracy of content Provide accurate and timely logging of incidents and resolution Meet or exceed performance goals Escalate problems as appropriate following Service Desk proceduresRequired Skills:
1 year of recent experience in Service Desk/Help Desk operationsPay:
$23.00- $25.