IT Support
Job
Robert Half
Detroit, MI (In Person)
Part-Time
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Job Description
Description We are looking for a dependable IT Support specialist to provide hands-on assistance at a client site. This contract position will support a short-term onsite engagement focused on preparing employee workstations and resolving setup issues in a new office environment. The ideal candidate brings practical desktop support experience, works well in a team setting, and is comfortable handling hardware and software tasks with minimal supervision.
Responsibilities:
- Prepare and configure desktop workstations, monitors, and related equipment for employee use in the office.
- Install operating system updates, software applications, and device drivers to ensure systems are ready for day-to-day business operations.
- Provide onsite troubleshooting for common technical issues involving Windows-based computers, peripherals, and user setup concerns.
- Assist the internal IT team with desk-side support activities during the office setup period and respond promptly to technical requests.
- Track, update, and help resolve service desk tickets related to workstation deployment, software installation, and end-user support.
- Support user account and access-related tasks within Active Directory as needed for workstation readiness and onboarding activities.
- Verify that newly installed hardware and software are functioning properly and escalate complex issues when necessary. Requirements
- 1-2 years of experience in IT support, desktop support, or help desk environments.
- Hands-on experience with Microsoft Windows 10 and general Microsoft Windows system support.
- Ability to install hardware components, computer monitors, software applications, and device drivers.
- Working knowledge of Active Directory for basic user or system support tasks.
- Experience performing basic troubleshooting for desktops, peripherals, and common end-user issues.
- Familiarity with service desk ticketing processes and documenting support activities clearly.
- Availability to work onsite on a part-time, short-term contract schedule from Monday through Thursday, excluding office closure dates.
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