IT Help Desk Support Analyst

IT Help Desk Support Analyst Alliance Catholic Credit Union - 3.4 Farmington Hills, MI Job Details 1 hour ago Benefits AD&D insurance Paid holidays Disability insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Vision insurance Qualifications Desktop computer repair Network troubleshooting Email customer support Technical support via phone Computer Science IT user and group management Associate's degree in computer science Regulatory compliance Software implementation Application deployment Mid-level Software installation Patch management Access control implementation Computer hardware Desktop (troubleshooting support) Computer management Security control implementation Desktop applications Application Maintenance Productivity software Technical support via email Desktop administration Associate's degree Hardware diagnostics Ticketing system technical support Client interaction via phone calls Full Job Description Alliance Catholic Credit Union is seeking an IT Help Desk Support Analyst who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will be reporting directly to the IT Support Manager at our Farmington Hills location.

The ideal candidate:

Serve as the primary point of contact for all IT support requests via ticketing system, phone, email, and in-person interactions. Diagnose and resolve hardware, software, network, and system issues promptly and professionally. Perform new user setup, password resets, profile updates, access changes, and account provisioning. Install, configure, test, and maintain software applications and workstation equipment. Support deployment of patches, updates, installations, and workstation lifecycle management. Support the implementation of cybersecurity, audit, and regulatory controls. Maintain accurate documentation for systems, processes, and procedures. A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results-accurately and efficiently. We seek a candidate with an Associate degree in Computer Science or related field and/or 2-4 years in IT support or help desk environment, and a strong knowledge of Microsoft Office applications. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vision, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.