IT Specialist

IT Specialist Group Five Management - 3.0 Farmington Hills, MI Job Details Full-time $22 - $25 an hour 5 hours ago Benefits Disability insurance Health insurance Paid time off Opportunities for advancement Life insurance Qualifications SQL databases Full Job Description About Us Group Five Management is a property management company overseeing a portfolio of residential communities. Our IT department supports the technology, systems, and infrastructure that keep our properties and corporate operations running. We're a small, sharp team that takes ownership seriously, moves quickly, and values people who are willing to learn and grow. The Role We are seeking an IT Specialist to join our team full-time in our Farmington Hills office. This is a front-line support role serving approximately 200 end users across our portfolio of residential communities and corporate office. You will be the first point of contact for business software support, user account administration, onboarding, and day-to-day technology assistance. You'll be trained directly by our current IT Specialist, who is transitioning into a network and infrastructure role within the department. This provides a unique opportunity to learn from someone with firsthand knowledge of both the position and the company. This role is ideal for someone who is organized, communicates clearly, enjoys helping people solve problems, and takes pride in delivering exceptional customer service. You do not need to be deeply technical on day one. We are looking for someone who is sharp, coachable, dependable, and eager to learn. Location & Schedule Full-time, in-office position Based in Farmington Hills, Michigan Monday through Friday, 9:00 AM - 5:00 PM No after-hours or on-call responsibilities What You'll Do Serve as Tier 1 support for Yardi and other business-critical software systems , assisting property managers, leasing teams, maintenance staff, and corporate users Support approximately 200 end users across 19 residential communities and the corporate office Troubleshoot and support company business software applications Provide basic support for Windows PCs, printers, and office technology Assist with phone system support and troubleshooting Create, modify, and deactivate user accounts and permissions Administer user accounts within Microsoft 365, Active Directory, and Entra ID Manage onboarding and offboarding processes for employees Lead new hire IT onboarding, including account setup and orientation to company systems and resources Track issues through resolution and maintain communication with end users throughout the support process Maintain accurate documentation of systems, procedures, and support activities Systems & Tools You will work with a variety of business and infrastructure systems, including: Yardi Property Management Software Microsoft 365 Active Directory and Microsoft Entra ID Windows workstations and peripherals VoIP phone systems Printers and multifunction devices UniFi networking equipment UniFi camera and physical security systems While this role is primarily focused on business systems support, user administration, and end-user technology, you will also gain exposure to broader IT operations including networking, infrastructure, cybersecurity, and enterprise technology management. What You'll Need Strong communication skills and a customer-service mindset Patience and professionalism when working with users of all technical comfort levels Ability to learn new software platforms and business systems quickly Strong organizational skills and attention to detail Ability to take ownership of support requests and follow them through to resolution Comfortable troubleshooting technology issues in a structured environment Reliable, dependable, and willing to learn Ability to work full-time in our Farmington Hills office Experience That Is a Plus Previous help desk, desktop support, customer service, or technical support experience Experience with Microsoft 365 administration Experience with Active Directory or Microsoft Entra ID Experience within the property management, real estate, or multifamily housing industry Experience with Yardi, RealPage, Entrata, or other property management software platforms Basic understanding of relational databases and SQL Bachelor's degree in Management Information Systems, Computer Science, Information Technology, or a related field What Success Looks Like Users receive timely, professional, and effective support New employees are fully equipped and productive on their first day Support requests are documented, tracked, and resolved efficiently Staff are able to effectively utilize Yardi and company technology systems Technology issues are addressed proactively and communicated clearly Growth Opportunity This position offers the opportunity to develop skills in systems administration, networking, infrastructure, and cybersecurity as part of a growing IT department. We believe in promoting from within and providing opportunities for team members to expand their technical knowledge and responsibilities over time. Compensation & Benefits Starting pay: $22.00 - $25.00 per hour , based on experience Medical and dental insurance plans Life insurance, short-term and long-term disability coverage Earned Sick Time (ESTA/PTO) Additional company-sponsored benefits and employee programs Full-time employment with a stable, established company Direct mentorship and hands-on training Collaborative team environment Opportunities for long-term growth and advancement To Apply Submit your resume for consideration. We look forward to learning more about you.