Help Desk Technician

This isn't a pit stop — it's the starting line. Our Help Desk Technician role is built for people who want more than "just a job" in IT. You'll gain hands‑on experience, real mentorship, and a clear opportunity to grow your skills while supporting clients who rely on us when it matters most. We invest deeply in people who are eager to learn, take ownership, and commit to building something long‑term—with their team and their career. General Summary Help Desk Technicians are typically entry‑level professionals with less than one year of experience. This role is ideal for someone who communicates clearly, remains composed when clients are under stress, and understands the importance of setting expectations, next steps, and ETAs. Most importantly, this person is eager to learn and grow while consistently following established procedures and guidance. Core Requirements Integrity. Intelligence. Energy. Position Responsibilities Understand and perform ticket triage when required Provide base‑level user support Complete daily checklists, including (but not limited to) backup statuses, antivirus reports, critical infrastructure statuses, and ticket statuses Create reports using in‑house tools Alerting Review new alerts Escalate as required Patching Complete patching schedules defined by software vendors or internal policies Track systems to ensure patched machines return online Knowledge, Skills, and Abilities Experience with Windows desktop environments Basic understanding of TCP/IP, DHCP, DNS, Wi‑Fi, and internet connectivity troubleshooting Experience with multi‑user or remote environments (RDS, Citrix, VDI) Understanding of how routers, switches, patch panels, and endpoints connect within a network Working knowledge of wireless technologies Experience with macOS, iOS, Android, and/or Linux preferred but not required Experience with virtualization environments preferred but not required Credentials and Experience One or more of the following certifications highly preferred: CompTIA A+, CompTIA Net+, Google IT Support Professional, Microsoft Modern Desktop Administrator Associate Demonstrated eagerness to learn Ability to take direction from Engineers and the Service Manager We're intentional about who we bring onto our team. We invest deeply in training, mentorship, and career development, with the expectation of mutual commitment. This role is best suited for someone who values consistency, takes ownership of their work, and wants to grow into greater responsibility over time—not someone looking for a short stop along the way. For those committed to learning, serving clients well, and building a long‑term career, this is a place to grow and stay.

Pay:

$20.89 - $25.78 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Retirement plan Vision insurance

Education:

Associate (Preferred)

Experience:

Help Desk or Tech Support:

1 year (Preferred)

Language:

English (Required)

License/Certification:

CompTIA A+ (Preferred) CompTIA Network+ (Preferred) Azure Certification (Preferred) Microsoft Certification (Preferred) Ubiquiti or SonicWALL Certification (Preferred) CompTIA Linux+ (Preferred)

Location:

Fenton, MI 48430 (Preferred) Shift availability: Day Shift (Required)

Work Location:

In person Help Desk Technician C-Tech IT Solutions Fenton, MI 48430 $20.89 - $25.78 an hour - Permanent, Full-time $20.89 - $25.78 an hour - Permanent, Full-time This isn't a pit stop — it's the starting line. Our Help Desk Technician role is built for people who want more than "just a job" in IT. You'll gain hands‑on experience, real mentorship, and a clear opportunity to grow your skills while supporting clients who rely on us when it matters most. We invest deeply in people who are eager to learn, take ownership, and commit to building something long‑term—with their team and their career. General Summary Help Desk Technicians are typically entry‑level professionals with less than one year of experience. This role is ideal for someone who communicates clearly, remains composed when clients are under stress, and understands the importance of setting expectations, next steps, and ETAs. Most importantly, this person is eager to learn and grow while consistently following established procedures and guidance. Core Requirements Integrity. Intelligence. Energy. Position Responsibilities Understand and perform ticket triage when required Provide base‑level user support Complete daily checklists, including (but not limited to) backup statuses, antivirus reports, critical infrastructure statuses, and ticket statuses Create reports using in‑house tools Alerting Review new alerts Escalate as required Patching Complete patching schedules defined by software vendors or internal policies Track systems to ensure patched machines return online Knowledge, Skills, and Abilities Experience with Windows desktop environments Basic understanding of TCP/IP, DHCP, DNS, Wi‑Fi, and internet connectivity troubleshooting Experience with multi‑user or remote environments (RDS, Citrix, VDI) Understanding of how routers, switches, patch panels, and endpoints connect within a network Working knowledge of wireless technologies Experience with macOS, iOS, Android, and/or Linux preferred but not required Experience with virtualization environments preferred but not required Credentials and Experience One or more of the following certifications highly preferred: CompTIA A+, CompTIA Net+, Google IT Support Professional, Microsoft Modern Desktop Administrator Associate Demonstrated eagerness to learn Ability to take direction from Engineers and the Service Manager We're intentional about who we bring onto our team. We invest deeply in training, mentorship, and career development, with the expectation of mutual commitment. This role is best suited for someone who values consistency, takes ownership of their work, and wants to grow into greater responsibility over time—not someone looking for a short stop along the way. For those committed to learning, serving clients well, and building a long‑term career, this is a place to grow and stay.

Pay:

$20.89 - $25.78 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Retirement plan Vision insurance

Education:

Associate (Preferred)

Experience:

Help Desk or Tech Support:

1 year (Preferred)

Language:

English (Required)

License/Certification:

CompTIA A+ (Preferred) CompTIA Network+ (Preferred) Azure Certification (Preferred) Microsoft Certification (Preferred) Ubiquiti or SonicWALL Certification (Preferred) CompTIA Linux+ (Preferred)

Location:

Fenton, MI 48430 (Preferred) Shift availability: Day Shift (Required)

Work Location:

In person