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Help Desk Support Specialist- (Field Support Technician)
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SJA Solutions
Grand Rapids, MI (In Person)
$37,500 Salary, Full-Time
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Job Description
Help Desk Support Specialist- (Field Support Technician) SJA Solutions Grand Rapids, MI Job Details Full-time $35,000 - $40,000 a year 17 hours ago Benefits Health insurance Dental insurance Paid time off Parental leave Vision insurance Life insurance Retirement plan Qualifications Computer operation Windows Attention to detail Computer hardware Desktop administration Full Job Description Why Work at SJA Solutions? SJA Solutions creates opportunities for every teammate to learn professional skills and develop their career while being able to take advantage of our flexible team-based culture. Working at SJA Solutions means you can make a difference in our communities by helping to solve problems and improve results. You will be working in a: Healthy and growing company Team-based and Core Values driven organization that uses EOS to communicate and drive results. Company that cares about people and helping others. Team who cares about delivering the best service possible while having fun doing it. Quick Facts About SJA Solutions We are based in Grand Rapids, Michigan and have over 30 Team members. We exist to help our Team, Clients, and Communities grow and succeed through relationship driven IT experiences. Our Team members are positive, strong communicators, highly resourceful, great team players, and all-around good people. Our Core Values One Team Own It Make it Better Humbly Confident Service Excellence Always As a Field Support Technician you will play a crucial role in providing Tier 1 onsite technical support, hardware setups and deployments. This position will be focused on the following: Communicating with clients through phone and email Basic O365 troubleshooting Basic application troubleshooting Basic Active Directory support Windows OS support Mac OS Support Basic computer and peripheral setups Basic onsite hardware installs Basic hardware troubleshooting