Job Description
Job Title:
IT Systems & Support Specialist Company:
Rapid Radios Location:
Grand Rapids, MI (Onsite) Job Type:
Full-Time, Permanent Salary:
$55,000 - $70,000 (based on experience) About the Role Rapid Radios is seeking a proactive and dependable IT Systems & Support Specialist to support and maintain our internal and customer-facing portal, as well as manage day-to-day technical operations across the company. This role is focused on system maintenance, troubleshooting, and internal support rather than new development. You will work closely with fulfillment, customer service, and leadership teams to resolve technical issues, improve system performance, and ensure smooth daily operations. The ideal candidate is a self-starter who takes initiative , can work independently, and is willing to step in when needed—including occasional after-hours support for urgent issues. Key Responsibilities System Maintenance & Support Maintain and monitor the company's internal and customer-facing portal Identify, troubleshoot, and resolve system bugs, errors, and performance issues Perform routine system checks, updates, and optimizations Collaborate with leadership on system improvements and enhancements IT Ticket Management Manage and respond to IT tickets from fulfillment, customer service, and leadership teams Diagnose and resolve technical issues in a timely and efficient manner Prioritize and escalate issues when necessary Maintain clear documentation of issues, resolutions, and recurring trends Employee Onboarding & Offboarding Set up new employees with required hardware, system access, and accounts Configure permissions and ensure proper access to internal tools and platforms Support new hires with initial system walkthroughs and troubleshooting Manage offboarding by securely removing access, reclaiming equipment, and ensuring data/security protocols are followed Internal IT Support Provide hands-on support for hardware, software, and workstation setup Troubleshoot office technologies (printers, VoIP systems, network connectivity, etc.) Support user access, permissions, and system configurations Maintain organization and tracking of company IT equipment and assets Cross-Functional Collaboration Work closely with internal teams to understand operational needs and pain points Recommend and implement process improvements where applicable Support ongoing system enhancements and integrations as needed What We're Looking For Strong troubleshooting and problem-solving skills across software and hardware Experience supporting internal systems, portals, or SaaS platforms Ability to manage multiple priorities and respond quickly to urgent issues Self-motivated with the ability to take ownership without constant direction Strong communication skills across both technical and non-technical teams Comfortable working in a fast-paced, evolving environment Preferred Technical Experience Familiarity with web-based platforms and basic application architecture Experience with APIs, system integrations, or backend workflows (preferred, not required) Basic networking knowledge (Wi-Fi, LAN, device connectivity) Experience with cloud platforms (AWS, Azure, or similar) is a plus Familiarity with CRMs, ticketing systems, or internal dashboards Availability & Expectations Willingness to assist outside of standard business hours when urgent issues arise Ability to respond to critical system issues during evenings or weekends as needed Strong sense of ownership and accountability for system uptime and performance Why Join Rapid Radios? High-impact role supporting critical business systems Opportunity to take ownership and drive improvements Collaborative, fast-paced environment Strong growth opportunities within a rapidly expanding company Apply Today If you are someone who takes initiative, enjoys solving problems, and wants to play a key role in maintaining and improving critical systems, we'd love to hear from you. Pay:
$55,000.00 - $70,000.00 per year Benefits:
Health insurance Paid time off Work Location:
In person
