IT Support Specialist

Information Technology-Scheurer Harbor Beach Helpdesk Specialist 80 hours per pay Full Benefits Scheurer Health-Harbor Beach a critical access rural hospital is seeking a Full Time Helpdesk Specialist.

Responsibilities Technical Competency:

Maintain knowledge of IT methods and stay current with advancements in the field. Responsible for IT Service Management with a strong focus on first-call resolution and top-quality service. Troubleshoots hardware, software, telecommunications, and network problems in person and remotely, resolving, and documenting solutions. Creates and maintains end user documentation (e.g., knowledge base articles). Escalates problems and changes to Network and Service Operations team or vendors. Configures and maintains workstation hardware, software, telecommunications, media equipment, and peripherals per established procedures. Monitors and maintains workstation security and patches Maintains inventory of all supported workstations, software, and telecommunications items. Creates, maintains, and deactivates user accounts. Documents all work requests and interactions in ITSM tool. Supports technical projects throughout the project lifecycle. May be requested to be IT lead on routine projects. Works with Information Technology vendors and third parties. Provides IT after hour support 24/7 to Hospital operations per on-call schedule or as required by leader. Supports the department in meeting organizational, unit, and strategic objectives. Other duties as assigned Requirements Associates degree or 4 years of related experience in Information Technology, systems, and network administration Strong communication, interpersonal skills, influencing people experience, relationship management and facilitation skills. Broad knowledge of current healthcare security standards and security frameworks. Strong Customer Orientation Benefits Competitive pay PTO (Paid Time Off) Health, Vision, Dental and Life Insurance Short-Term and Long-Term Disability Insurance 401k with matching funds Safe Work Environment For questions regarding this position please contact Tami Nickrand, Information Technology Manager or Yvonne Prill, Talent Acquisition Specialist. Please submit employment applications online at www.scheurer.org/careers/ . EEO/AA/Employer M/F/Disability/Vet