Specialist I, IT

Title:

Specialist I, IT (Process Innovation) Reports to:

Manager IT Location:

Holland, MI LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and modules for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com

Summary:

In this role, you will support and drive Process Innovation (PI) initiatives by operating, stabilizing, and improving manufacturing and logistics IT systems. You will work closely with production and logistics teams, headquarters PI organizations, IT developers, and external partners to structure operational pain points into clear requirements and execute system enhancements, expansions, and standardization initiatives.

Responsibilities:

Operate and stabilize manufacturing production and logistics IT systems, including on-site support Perform end-to-end issue resolution: identify symptoms → analyze causes → take action/prevent recurrence. Check logs/data/integration flows, trace causes using DB queries if necessary. Collaborate with IT developers/partners to incorporate modifications/improvements. Respond to user inquiries/issues (including Help Desk functions), document and standardize operation guides/manuals. Analyze production/logistics processes (As-Is/To-Be) and identify improvement tasks. Collect pain points from the field/user perspective and define/specify requirements. Convert functional/business requirements into clear documentation (specifications). Collaborate with the headquarters PI organization to apply/improve standard processes and IT systems on-site. Support test planning/execution, user training, and stabilization/continuous improvement after launch. Execute/manage HQ standard IT system construction and function expansion (roll-out) projects. Manage scope/schedule/risk/quality, verify deliverables. Lead collaboration and communication with headquarters/on-site/partners (vendors). Support stabilization after application, identify advanced tasks, and establish improvement roadmap Follow LGESMI cleaning SOPs during downtime (e.g., line stop, waiting time), including cleaning designated machines and surrounding work areas Maintain workplace cleanliness in accordance with 5S3R standards Perform other duties as assigned

Qualifications:

Bachelor s degree preferred or equivalent relevant experience Interest in or understanding of manufacturing, production, or logistics environments Ability to logically analyze problems and communicate effectively with internal teams, developers, and partners Ability to structure, document, and clearly specify system and business requirements Ability to transform ambiguous requests into verifiable requirements and criteria Bilingual Korean/English preferred

Experience:

0-3+ years of experience in Information Technology, Manufacturing Systems, Process Innovation, or related field Experience supporting or operating production/logistics IT systems preferred Experience with system integrations, interfaces, or data analysis projects preferred

Skills:

Strong analytical and problem-solving skills Excellent written and verbal communication skills Ability to work flexible hours as needed to support production operations Ability to work flexible hours to support collaboration with HQ and global sites Basic SQL, database analysis, or programming knowledge (Java, C#, etc.) preferred LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO